MELBA KENNEY
Laplace,LA
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Dispatcher
Hussmann Refrigeration
08.2024 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, Service Techs and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Change Champion when we got into boss for the St. Rose location.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Patient Service Coordinator
Restorix Health
07.2021 - 08.2024
- Verified completeness and accuracy of patients' information for documentation in EMR system.
- Billing of patients' Charts
- Verified Insurance
- Entering incoming referrals and contacting referral sources
- Multitasking & Organization
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Project Coordinator for Install/Dispatcher
Southern Refrigeration
08.2015 - 07.2021
- Dispatched calls to technicians, took in service calls & handled high volume of phone calls, customer service
- Sent out invoices & schedules
- Filing, coding purchase orders & change orders
- Time keeping, opening and closing jobs
- Multitasking & Organization
- Handled Ipad set up and Distribution for Technicians
Housekeeping/Firewatch/FME
GCA Services Contractor For Waterford 3
10.2010 - 09.2015
- Minor Deconing, Mopping, Dusting, General Cleaning
- Roving Firewatch
- Foreign Material Monitor in containment
Teacher
Noah's Ark Daycare
08.2010 - 10.2012
- Taught children in age from infant to school aged basics
Medical Assisting Extern
St. Charles Community Health Center
03.2012 - 04.2012
- Scheduling patient appointments and directing incoming calls; taking messages Greeting incoming patients and obtaining or verifying patient insurance information Pulling patient charts and filing reports as needed; processing billing transactions
Education
Bachelor of Science - Healthcare Administration
Herzing University
Madison, WI04.2012
High School Diploma - undefined
Hahnville High School
Boutte, LA05.2008
Skills
- Patient services
- Patient service management
- Support service delivery
- Patient flow coordination
- Proficient in Microsoft Office Suite
- Experience with EMR, Medisoft 9, Wound Docs
- Types 50 WPM
- Use of scanners, faxes, printers
- Data entry/10 key
- Dispatch/switchboard
- Computer Ease Software
- Pays great attention to detail
- Boss System
- Decision-making
- Monitoring field personnel
- Incident reporting
- Work order management
- Multitasking and organization
- Closing tickets
- Data entry
- Team collaboration
- Time management
- Customer service
- Conflict resolution
- Prioritizing calls
- Dispatching procedures
- Workflow prioritization
Timeline
Dispatcher
Hussmann Refrigeration
08.2024 - Current
Patient Service Coordinator
Restorix Health
07.2021 - 08.2024
Project Coordinator for Install/Dispatcher
Southern Refrigeration
08.2015 - 07.2021
Medical Assisting Extern
St. Charles Community Health Center
03.2012 - 04.2012
Housekeeping/Firewatch/FME
GCA Services Contractor For Waterford 3
10.2010 - 09.2015
Teacher
Noah's Ark Daycare
08.2010 - 10.2012
High School Diploma - undefined
Hahnville High School
Bachelor of Science - Healthcare Administration
Herzing University
Community Service
St. Charles Parish Relay for Life, Former Committee Member, Aided in planning our Yearly Parish Relay for Life Function.