Melinda Nale
Eros
Summary
Experienced professional with over five years of customer services experience in the health insurance industry. Excellent relationship builder, mentor, and communicator. Served in leadership roles. Dependable, detailed oriented, reliable that renders exceptional customer service. Able to manage competing priorities with superior results.
Overview
25
25
years of professional experience
Work History
Customer Service Supervisor
Vantage Health Plan/BCBS Of LA
07.2018 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed a strong team through regular coaching and feedback.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Heightened team productivity.
- Worked with different departments within the company to streamline processes. (Claims, Credentialing, Provider Services)
Dental Insurance Coordinator
Amazing Smiles
02.2015 - 07.2018
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
Certified Surgical Technologist
St. Francis Medical Center
01.2013 - 02.2015
- Adhered to patient safety guidelines by maintaining a sterile surgical environment and adhering to strict developmental and company protocols.
- Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
- Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
- Improved team communication through active participation in pre-and post-operative discussions, resulting in better patient outcomes.
Dental Assistant
Timothy Perry, DDS
03.1999 - 01.2010
- Improved the patient experience by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Enhanced claim processing efficiency by streamlining dental insurance billing procedures.
Education
Associate of Applied Science - Surgical Technologist
Career Technical College
Monroe, LA01.2013
High School Diploma -
Sterlington High School
Monroe, LA05.1998
Skills
- Proficient with Microsoft
- Team Building and Leadership
- Excell in Call Center Operations
- Continuous Improvement
- Training and Incorporating New Software
- Inter-Department Collaboration
- Workflow Coordination
Timeline
Customer Service Supervisor
Vantage Health Plan/BCBS Of LA
07.2018 - Current
Dental Insurance Coordinator
Amazing Smiles
02.2015 - 07.2018
Certified Surgical Technologist
St. Francis Medical Center
01.2013 - 02.2015
Dental Assistant
Timothy Perry, DDS
03.1999 - 01.2010
Associate of Applied Science - Surgical Technologist
Career Technical College
High School Diploma -
Sterlington High School
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