Melissa Deshotels
Youngsville
Summary
Dedicated Medical Assistant with a proven track record at Optima Specialty Hospital, excelling in patient care and clinical documentation. Skilled in phlebotomy and HIPAA compliance, I enhanced patient outcomes through effective collaboration and meticulous record-keeping. My strong communication skills and ability to manage crises have significantly improved patient trust and safety.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Southstar Urgent Care
08.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
Direct Care Alliance
06.2019 - 08.2022
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Directly worked with patient and families in home basis.
Medical Assistant
Pediatric Specialties of America
05.2014 - 06.2018
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Assistant
Optima Specialty Hospital
10.2009 - 02.2015
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Conducted patient intake interviews, gathering vital information on medical history, current symptoms, and potential triggers for psychiatric episodes.
- Improved patient outcomes by collaborating with multidisciplinary teams to develop and implement individualized care plans.
- Assisted in developing behavior modification plans that focused on promoting healthy coping mechanisms for patients with mental health challenges.
- Collaborated closely with psychiatrists, therapists, social workers, and other healthcare professionals for comprehensive patient care planning and execution.
- Assisted in the administration of psychiatric medications under the supervision of healthcare professionals, ensuring proper dosage and adherence to protocols.
Education
Medical Assistant - Medical
Remington College
Lafayette, LA09-2007
Skills
- Medical terminology
- HIPAA compliance
- Direct patient care
- Clinical documentation
- Phlebotomy
- Electronic medical records
- CPR
Timeline
Medical Assistant
Southstar Urgent Care
08.2022 - Current
Medical Assistant
Direct Care Alliance
06.2019 - 08.2022
Medical Assistant
Pediatric Specialties of America
05.2014 - 06.2018
Medical Assistant
Optima Specialty Hospital
10.2009 - 02.2015
Medical Assistant - Medical
Remington College
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