Melissa Deshotels
Youngsville
Summary
Dedicated Medical Assistant with a proven track record at Optima Specialty Hospital, excelling in patient care and clinical documentation. Skilled in phlebotomy and HIPAA compliance, I enhanced patient outcomes through effective collaboration and meticulous record-keeping. My strong communication skills and ability to manage crises have significantly improved patient trust and safety.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Southstar Urgent Care
Youngsville, LA
08.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
Direct Care Alliance
Lafayette, LA
06.2019 - 08.2022
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Directly worked with patient and families in home basis.
Medical Assistant
Pediatric Specialties of America
Baton Rouge, LA
05.2014 - 06.2018
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Assistant
Optima Specialty Hospital
Lafayette, LA
10.2009 - 02.2015
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Conducted patient intake interviews, gathering vital information on medical history, current symptoms, and potential triggers for psychiatric episodes.
- Improved patient outcomes by collaborating with multidisciplinary teams to develop and implement individualized care plans.
- Assisted in developing behavior modification plans that focused on promoting healthy coping mechanisms for patients with mental health challenges.
- Collaborated closely with psychiatrists, therapists, social workers, and other healthcare professionals for comprehensive patient care planning and execution.
- Assisted in the administration of psychiatric medications under the supervision of healthcare professionals, ensuring proper dosage and adherence to protocols.
Education
Medical Assistant - Medical
Remington College
Lafayette, LA09-2007
Skills
- Medical terminology
- HIPAA compliance
- Direct patient care
- Clinical documentation
- Phlebotomy
- Electronic medical records
- CPR
Timeline
Medical Assistant
Southstar Urgent Care
08.2022 - Current
Medical Assistant
Direct Care Alliance
06.2019 - 08.2022
Medical Assistant
Pediatric Specialties of America
05.2014 - 06.2018
Medical Assistant
Optima Specialty Hospital
10.2009 - 02.2015
Medical Assistant - Medical
Remington College