Highly dependable, ethical and reliable team player that effectively thrives under pressure. 20 + years experience in Customer Service, Human Resource positions, payroll, billing and office duties. Organized, proficient in data base entry, effective problem solver and an adaptive personality to maintain a professional and happy workplace. Respectful demeanor with a strong sense of communication skills.
Overview
15
15
years of professional experience
Work History
Manager / Ranch Assistant - Co Owner
Louisiana Cattle Co.
02.2018 - 02.2022
Co-Owner with husband.
Managed and structured data base to maintain feed cycles for 400+ cattle
Kept record of each cattle that needed individual medical needs
Maintained quarterly tax paperwork and payments
Maintained excel spreadsheet for equipment, including year, model, repairs made, repairs needed and maintenance record
Operated feed equipment for daily feeding of 400+ cattle
Assisted with fertilizing pastures, re-seed pastures as needed, and hay harvesting
Maintained accurate number of cattle in each pasture, and separated as needed
Corporate HSE System Specialist
Sunland Construction, Inc.
10.2016 - 02.2019
4/2018 Promoted to HSE System Specialist Eunice, LA
Established and maintained excel spreadsheet to track database of drug screening results, future screening dates and keeping spreadsheet up to date with active employees consisting of 1000 + employees at a time
Processed and recorded random drug test for all employees
Updated OQ (Operator Qualifications) weekly and communicated with 15+ field superintendents and office personnel when training was needed
Travel and attended OQ seminars and/or conventions to be up to date on all new laws, information regarding evaluations, drug rehabilitation for positive test, training guidelines and self improvement to effectively succeed at job position
Coded invoices daily for billing, processed safety teams receipts from travel or giving safety meetings in office or field office
Maintained a position of confidentiality for all employees
10/2016 - 4/2018 OQ/Directional Drilling Clerk
Processed payroll weekly for 100+ employees.
Code all accounts payable and receivable invoices for numerous pipeline jobs.
Processed online boarding weekly for all new hires including, benefit explanations, drug and alcohol testing. Engaged with numerous positions being filled at one time, setting up each new employee into database, verifying pay rates, benefits and effectively submitting to HR department to complete new hire process.
Daily customer service duties including maintaining good relationship with vendors, updating spreadsheets to maintain current status of each job that contained budget balance, payroll active employee list, and processing dismissal paperwork for each employee that left job or was dismissed.
Customer Service Representative
Coastal Chemical Co. LLC
01.2007 - 05.2015
Developed and maintained spreadsheet for 200-300 land compressors improving delivery of oil without shut-downs. Wide improvement with customer and land owners.
Worked close with drivers and logistics team to maintain communication of customer needs and commit to maintaining healthy work environment.
Handled customer inquiries and suggestions courteously and professionally.
Provided professional communication customer to internal and external customers.
Verified all orders for accuracy and confirm correct products are being shipped before delivery date requested by customer.
Education
High School Diploma -
Kaplan High School
Kaplan, LA
05.1993
Skills
Personal and empathic demeanor
Proficient on computer
Problem solver
Customer service knowledge
Organized and attention to detail
Excellent Communication with others
Timeline
Manager / Ranch Assistant - Co Owner
Louisiana Cattle Co.
02.2018 - 02.2022
Corporate HSE System Specialist
Sunland Construction, Inc.
10.2016 - 02.2019
Customer Service Representative
Coastal Chemical Co. LLC
01.2007 - 05.2015
High School Diploma -
Kaplan High School
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