Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Duhon

Kaplan,LA

Summary

Highly dependable, ethical and reliable team player that effectively thrives under pressure. 20 + years experience in Customer Service, Human Resource positions, payroll, billing and office duties. Organized, proficient in data base entry, effective problem solver and an adaptive personality to maintain a professional and happy workplace. Respectful demeanor with a strong sense of communication skills.

Overview

15
15
years of professional experience

Work History

Manager / Ranch Assistant - Co Owner

Louisiana Cattle Co.
02.2018 - 02.2022
  • Co-Owner with husband.
  • Managed and structured data base to maintain feed cycles for 400+ cattle
  • Kept record of each cattle that needed individual medical needs
  • Maintained quarterly tax paperwork and payments
  • Maintained excel spreadsheet for equipment, including year, model, repairs made, repairs needed and maintenance record
  • Operated feed equipment for daily feeding of 400+ cattle
  • Assisted with fertilizing pastures, re-seed pastures as needed, and hay harvesting
  • Maintained accurate number of cattle in each pasture, and separated as needed

Corporate HSE System Specialist

Sunland Construction, Inc.
10.2016 - 02.2019

4/2018 Promoted to HSE System Specialist Eunice, LA

  • Established and maintained excel spreadsheet to track database of drug screening results, future screening dates and keeping spreadsheet up to date with active employees consisting of 1000 + employees at a time
  • Processed and recorded random drug test for all employees
  • Updated OQ (Operator Qualifications) weekly and communicated with 15+ field superintendents and office personnel when training was needed
  • Travel and attended OQ seminars and/or conventions to be up to date on all new laws, information regarding evaluations, drug rehabilitation for positive test, training guidelines and self improvement to effectively succeed at job position
  • Coded invoices daily for billing, processed safety teams receipts from travel or giving safety meetings in office or field office
  • Maintained a position of confidentiality for all employees

10/2016 - 4/2018 OQ/Directional Drilling Clerk

  • Processed payroll weekly for 100+ employees.
  • Code all accounts payable and receivable invoices for numerous pipeline jobs.
  • Processed online boarding weekly for all new hires including, benefit explanations, drug and alcohol testing. Engaged with numerous positions being filled at one time, setting up each new employee into database, verifying pay rates, benefits and effectively submitting to HR department to complete new hire process.
  • Daily customer service duties including maintaining good relationship with vendors, updating spreadsheets to maintain current status of each job that contained budget balance, payroll active employee list, and processing dismissal paperwork for each employee that left job or was dismissed.

Customer Service Representative

Coastal Chemical Co. LLC
01.2007 - 05.2015
  • Developed and maintained spreadsheet for 200-300 land compressors improving delivery of oil without shut-downs. Wide improvement with customer and land owners.
  • Worked close with drivers and logistics team to maintain communication of customer needs and commit to maintaining healthy work environment.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided professional communication customer to internal and external customers.
  • Verified all orders for accuracy and confirm correct products are being shipped before delivery date requested by customer.

Education

High School Diploma -

Kaplan High School
Kaplan, LA
05.1993

Skills

  • Personal and empathic demeanor
  • Proficient on computer
  • Problem solver
  • Customer service knowledge
  • Organized and attention to detail
  • Excellent Communication with others

Timeline

Manager / Ranch Assistant - Co Owner

Louisiana Cattle Co.
02.2018 - 02.2022

Corporate HSE System Specialist

Sunland Construction, Inc.
10.2016 - 02.2019

Customer Service Representative

Coastal Chemical Co. LLC
01.2007 - 05.2015

High School Diploma -

Kaplan High School
Melissa Duhon