Melissa Glenn
Avondale
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Ochsner Health Center
01.2023 - Current
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
Unit Secretary
Ochsner Health Center
09.2021 - 01.2023
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
Front Desk Receptionist
Crescent City Orthopedics
09.2020 - 05.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Enrollment Specialist
Catholic Charities
10.2016 - 10.2019
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Updated, entered and reviewed customer data.
- Processed Medicaid applications
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Educated clients on insurance policies and procedures.
- Participated in home visits
Patient Access Representative
Daughters Of Charity
05.2005 - 04.2016
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Education
General Studies
Bryman College
New Orleans, LA05.2004
Skills
- Registration management
- Pre-Admission Requests
- Multitasking and Organization
- Scheduling Diagnostic Procedures
- Customer Service
- Appointment Scheduling
- Insurance Verification
- Patient check-in
- HIPAA Compliance
- Referral Coordination
- EMR
Timeline
Patient Access Representative
Ochsner Health Center
01.2023 - Current
Unit Secretary
Ochsner Health Center
09.2021 - 01.2023
Front Desk Receptionist
Crescent City Orthopedics
09.2020 - 05.2021
Enrollment Specialist
Catholic Charities
10.2016 - 10.2019
Patient Access Representative
Daughters Of Charity
05.2005 - 04.2016
General Studies
Bryman College
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