Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Harper

Roanoke

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

39
39
years of professional experience

Work History

Manager

Family Emergency Services
Roanoke
05.2009 - Current
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

• Oversaw yearly continuing medical education requirements

  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Ensured compliance with regulatory requirements and industry standards.
  • Oversaw daily operations, maintaining efficiency and quality standards.

• Managed monthly scheduling

Author

Missy Harper Books
Roanoke
05.2009 - Current
  • I have authored and published 5 novels since 2010
  • This included organization of a storyline, typing on a computer, editing, securing contracts and marketing my product
  • I am in the process of publishing my first children's book that has required all of the above skills with the added skill of illustration

Mail Carrier

United States Postal Service
Baton Rouge
10.1996 - 04.2009
  • I was responsible for the daily of casing my own route and any other routes in need
  • I delivered my route daily and helped with deliver of routes without coverage
  • During my last three years of employment, I worked as a 204B supervisor, supervising both clerks and carriers inside and outside of the station
  • I participated in route counts, route alterations and disciplinary actions
  • I took early retirement in 2009

Makeup Artist and Sales Associate

Dillard's, Inc.
Lafayette
05.1994 - 10.1996
  • I worked for one of the Estee Lauder companies, Perscriptives
  • I was a sales person at a store counter and also an artist for events in store and at certain fashion events in New York City
  • My job entailed placing orders, receiving and stocking orders and controlling inventory
  • I provided customer service, held client confidentiality and dealt with money
  • I left this position for a better benefit package with the Postal Service

Hostess and Server

Cajun Tales Restaurant
Welsh
06.1990 - 09.1994
  • I worked as a hostess, a server and helped manage the front of the house
  • My duties consisted of dealing with the public, taking food and drink orders, delivering food and assisting with food orders for the restaurant and schedule making duties

Pharmacy Technician and Cashier

Thrifty Way Pharmacy
Welsh
04.1986 - 08.1992
  • I began as a temporary employee on the weekends
  • Within six months, I was helping to fill prescriptions in the pharmacy
  • My duties consisted of dealing with money, working a register, ordering/handling stock, dealing with the public and assisting the pharmacists with filling prescription, both handling the medications and computer records keeping

Education

Life And Health Insurance

Bob Brooks School
Baton Rouge, LA
02-2025

Respiratory Therapy, Education, Medical Billing and Coding -

LSU, McNeese State, Career Steps
Lake Charles, LA
05.1994

Skills

  • Restaurant experience
  • Time management
  • Computer literacy
  • Leadership
  • Microsoft Word and Excel
  • Customer service
  • Medical coding
  • Critical thinking
  • Employee training
  • Customer relationship management (CRM)
  • Sales techniques
  • Marketing
  • Schedule preparation
  • Staff management
  • Shift scheduling
  • Operations management
  • Budget control
  • Inventory management
  • Documentation and reporting
  • Work prioritization
  • Brand management
  • Verbal and written communication
  • Conflict resolution
  • Workforce management
  • Decision-making
  • Staff training
  • Interpersonal communication

Timeline

Manager

Family Emergency Services
05.2009 - Current

Author

Missy Harper Books
05.2009 - Current

Mail Carrier

United States Postal Service
10.1996 - 04.2009

Makeup Artist and Sales Associate

Dillard's, Inc.
05.1994 - 10.1996

Hostess and Server

Cajun Tales Restaurant
06.1990 - 09.1994

Pharmacy Technician and Cashier

Thrifty Way Pharmacy
04.1986 - 08.1992

Life And Health Insurance

Bob Brooks School

Respiratory Therapy, Education, Medical Billing and Coding -

LSU, McNeese State, Career Steps
Melissa Harper