Melissa Lambert
Holden
Summary
Proven expertise in quality control and process improvement, resulting in enhanced operational efficiency and compliance. Strong capability in cross-departmental coordination and strategic planning to achieve business objectives.
Overview
18
18
years of professional experience
Work History
Manager
Tonti Guest House
New Orleans
01.2019 - 03.2020
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented process improvements, resulting an increase in operational efficiency.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed risk by developing and implementing effective risk management strategies.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Streamlined communication channels, improving information flow and decision-making speed.
Cashier Assistant
B & J's grocery
Robert
12.2015 - 08.2016
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately using point-of-sale systems.
- Handled cash, credit, and debit transactions efficiently.
- Collaborated with team members to manage inventory levels.
- Resolved customer complaints promptly and professionally.
- Bagged groceries carefully to ensure safe transport for customers.
- Supported promotional activities by displaying products attractively.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Issued receipts, refunds, credits or change due to customers.
- Provided accurate cash register operations, including accepting payments and providing change.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Swept and mopped front end during shifts to maintain professional appearance.
- Interacted politely with customers to promote quality service during checkout.
- Answered customers' questions concerning location, price and use of merchandise.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Backed up cashiers ringing up large number of customers by bagging products.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
- Verified that all coupons were valid before processing them for payment.
- Assisted with pricing merchandise for sale in store.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Personal Assistant
Self-employed
Covington
01.2010 - 12.2011
- Managed daily schedules and appointments for clients efficiently.
- Coordinated communication between clients and external partners effectively.
- Assisted in preparing documents and presentations for meetings.
- Handled correspondence, including emails and phone calls professionally.
- Developed task lists to prioritize daily responsibilities and deadlines effectively.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
Cashier
B&J GROCERY
Robert
04.2009 - 01.2010
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout area.
- Processed customer transactions efficiently at B&J Grocery.
- Monitored inventory levels and restocked shelves as needed.
- Provided friendly customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Sales Associate
Linens 'n Things
Covington
02.2008 - 11.2008
- Assisted customers in selecting home products and provided personalized recommendations.
- Maintained store merchandise displays and ensured product availability.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer service.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Implemented visual merchandising strategies to showcase promotional items effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Participated in training new associates on store policies and procedures.
Manager's Assistant
Waring Oil Company
Mandeville
01.2007 - 12.2007
- Coordinated schedules and meetings for management team at Waring Oil Company.
- Managed communication between departments to streamline operations and information flow.
- Assisted in preparing reports and presentations for executive leadership meetings.
- Organized company events and training sessions to enhance team collaboration.
- Supported project management tasks to ensure timely completion of initiatives.
- Maintained accurate records of office supplies and equipment inventory levels.
- Facilitated onboarding process for new employees, ensuring smooth transitions into roles.
- Implemented filing systems to improve document retrieval and organizational efficiency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Drove customer feedback to deliver information to management for corrective action.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Composed, edited and typed complex memos and reports with job-related software.
Teller
Citizens Bank and Trust Company
Mandeville
01.2006 - 04.2007
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and balanced daily totals.
- Assisted customers with account inquiries and product information.
- Promoted bank services to enhance customer engagement.
- Maintained compliance with banking regulations and policies.
- Collaborated with team members to improve service delivery.
- Trained new tellers on procedures and best practices.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Cross-sold additional bank products when applicable to meet customer needs.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Reported any operational issues or system problems that occurred during shift promptly.
- Maintained accurate records of all transactions and customer interactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Transmitted orders to supply cash to meet daily needs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Barista
Starbucks
Mandeville
11.2004 - 04.2005
- Prepared and served high-quality beverages according to company standards.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted customers with menu selections and provided product recommendations.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Trained new baristas on beverage preparation and safety protocols.
- Collaborated with team members to enhance customer service and efficiency.
- Managed inventory levels of supplies, restocking as needed throughout shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Head Cashier
Blue Harbor
Mandeville
01.2004 - 04.2004
- Supervised cashiers to ensure efficient transaction processing and customer satisfaction.
- Managed cash register operations, maintaining accurate cash handling procedures.
- Coordinated daily cash reconciliation and prepared deposits for management review.
- Implemented loss prevention strategies to minimize cash discrepancies effectively.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Collaborated with management to improve checkout processes and reduce wait times.
- Maintained organized work area, ensuring compliance with health and safety standards.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Cashier
Waring Oil Company
Mandeville
03.2002 - 01.2004
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and electronic payments accurately.
- Collaborated with team members to ensure smooth operations.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Education
High School Diploma -
Fontainebleau Hight School
Mandeville, LA05-2002
Skills
- Quality control
- Business evaluation
- Strategic planning
- Risk management
- Process improvement
- Customer relationship management
Affiliations
I am new to gardening and am an avid reader.
Languages
Portuguese
Limited
Timeline
Manager
Tonti Guest House
01.2019 - 03.2020
Cashier Assistant
B & J's grocery
12.2015 - 08.2016
Personal Assistant
Self-employed
01.2010 - 12.2011
Cashier
B&J GROCERY
04.2009 - 01.2010
Sales Associate
Linens 'n Things
02.2008 - 11.2008
Manager's Assistant
Waring Oil Company
01.2007 - 12.2007
Teller
Citizens Bank and Trust Company
01.2006 - 04.2007
Barista
Starbucks
11.2004 - 04.2005
Head Cashier
Blue Harbor
01.2004 - 04.2004
Cashier
Waring Oil Company
03.2002 - 01.2004
High School Diploma -
Fontainebleau Hight School