Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Nunnery

Baton Rouge

Summary

Detail-oriented and customer-focused professional with experience in customer service, administrative support, and patient account management. Adept at handling customer inquiries, data entry, scheduling, insurance processing, and patient support. Strong organizational and problem-solving skills with the ability to coordinate efficiently between patients and healthcare providers. Seeking to leverage expertise in a dynamic administrative or healthcare support role.

Overview

11
11
years of professional experience

Work History

Driver

Amazon
04.2025 - Current

Loading trucks

Delivering packages

Patient Account Representative

Home Instead
01.2024 - 05.2025
  • Manage patient insurance accounts, ensuring accuracy in billing and payments.
  • Communicate with insurance providers and patients regarding account status and claims.
  • Resolve billing discrepancies and assist with payment processing.

Administrative Assistant

Pinnacle
01.2024 - 01.2025
  • Performed data entry, scheduling, and patient support functions.
  • Coordinated patient appointments with physicians and ensured seamless communication.
  • Maintained and updated electronic records in compliance with healthcare policies.

Customer Service Representative

Rouses Market
01.2023 - 01.2024
  • As a customer service representative, excelled in delivering exceptional assistance to customers, addressing their inquiries, and facilitating their purchases.
  • Effectively managed cash register operations, ensuring accurate transactions and meticulous cash handling.
  • Additionally, I maintained provided support with inventory and audits as needed.

Inventory Specialist

Amazon
01.2022 - 01.2023
  • Conducted inventory checks to ensure accuracy and stock availability.
  • Assisted in sorting, packaging, and shipping orders to meet daily quotas.
  • Maintained compliance with warehouse safety regulations.

Customer Experience Associate

Walmart
01.2016 - 01.2020
  • Addressed customer complaints, processed refunds, and conducted audits to ensure compliance.
  • Offered front-end assistance by helping customers with their inquiries and transactions.
  • Performed regular audits to uphold financial accuracy within the store.

Education

GED -

Delgado

Skills

  • Customer Relationship Management
  • Patient Account Management
  • Insurance Billing & Verification
  • Data Entry & Records Management
  • Scheduling & Coordination
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Auditing & Refund Processing
  • Inventory & Logistics
  • Conflict Resolution & Problem-Solving
  • Quality Assurance
  • Conflict Resolution
  • Empathy and Understanding

Timeline

Driver

Amazon
04.2025 - Current

Patient Account Representative

Home Instead
01.2024 - 05.2025

Administrative Assistant

Pinnacle
01.2024 - 01.2025

Customer Service Representative

Rouses Market
01.2023 - 01.2024

Inventory Specialist

Amazon
01.2022 - 01.2023

Customer Experience Associate

Walmart
01.2016 - 01.2020

GED -

Delgado
Melissa Nunnery