Melissa Pilcher-Hoots
Haughton
Summary
Detailed oriented professional with extensive experience in housekeeping management as well as EVS managment. Skilled in team training, scheduling, and problem-solving, contributing to improved service quality and team efficiency. Focused on maintaining high standards of cleanliness and guest satisfaction.
Overview
16
16
years of professional experience
Work History
EVS Manager
Margaritaville
Bossier City, LA
07.2024 - 11.2025
- Supervised daily operations of EVS team, ensuring compliance with safety and quality standards.
- Trained new staff on cleaning protocols and equipment usage, enhancing team efficiency.
- Coordinated schedules and task assignments to optimize workflow among team members.
- Conducted regular inspections to assess cleanliness and adherence to service standards.
- Maintained inventory management of cleaning supplies, ensuring availability for daily operations.
Room Attendant Supervisor
Hilton Garden Inn
Shreveport, LA
07.2020 - 02.2024
- Cleaned and maintained guest rooms to ensure a welcoming environment.
- Inspected rooms for cleanliness and adherence to Hilton standards.
- Restocked amenities and supplies to enhance guest satisfaction.
- Collaborated with housekeeping team to optimize efficiency in room turnover.
- Trained new staff on cleaning procedures and safety protocols.
- Reported maintenance issues to ensure timely resolution for guests.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
- Monitored inventory levels, ensuring availability of essential supplies for smooth operations.
On Site Housekeeping Manager
Home Towne Studios
Sulphur, LA
05.2019 - 06.2020
- Supervised daily housekeeping operations to ensure high cleanliness standards and guest satisfaction.
- Developed and implemented training programs for new staff to enhance service quality and operational efficiency.
- Coordinated scheduling of housekeeping staff to maintain optimal coverage and workflow effectiveness.
- Oversaw inventory management of cleaning supplies, ensuring availability while minimizing waste and costs.
- Worked front desk as well as laundry in the evenings and over night
Manager
McDonalds
Lake Charles, LA
02.2017 - 06.2019
- Oversaw daily operations to ensure compliance with company standards and procedures.
- Managed team performance through training, coaching, and regular feedback sessions.
- Streamlined workflow processes to enhance efficiency and reduce service time.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
Store Manager
Dominos Pizza LLC
Shreveport, LA
06.2009 - 12.2015
- Led daily operations ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, implementing efficient stock control measures to minimize waste.
- Trained and mentored staff on best practices in customer service and food safety standards.
- Developed promotional strategies that increased sales during peak hours and special events.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Registered Medical Assistant - Medical
Remington College
Shreveport, LA05-2007
Skills
- Environmental policy development
- Hazardous materials handling
- Emergency response planning
- Waste management
- Chemical handling
- Teamwork
- Problem-solving
- Time management
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Scheduling and planning
Timeline
EVS Manager
Margaritaville
07.2024 - 11.2025
Room Attendant Supervisor
Hilton Garden Inn
07.2020 - 02.2024
On Site Housekeeping Manager
Home Towne Studios
05.2019 - 06.2020
Manager
McDonalds
02.2017 - 06.2019
Store Manager
Dominos Pizza LLC
06.2009 - 12.2015
Registered Medical Assistant - Medical
Remington College