Melissa Shira
Leesville
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.
Overview
17
17
years of professional experience
Work History
Motor vehicle analyst specialist IV
DPS/OMV
Leesville
10.2022 - Current
- During my role as a motor vehicle analyst specialist my duties ranged from the renewal of official documents including Drivers Licenses, State ID’s, Vehicle registrations and renewals, handling installment plans, inspection sales, utilizing my proficiency in various computer programs and applications, and correctly dealing with daily deposits and end of day reports.
- I frequently worked as a mediator between unsatisfied customers and insurance companies, soothing any complaints or miscommunications and handling them in an effective manner.
- I was trusted to deliver essential supplies to other offices in need in a timely manner.
Childcare Professional
CHRISTIAN CARE CENTER
Leesville
06.2020 - 10.2022
- Facilitated the care of 5 to 9 children (depending on the time of day) including infants 10 weeks to 7 months of age.
- Daily duties included presenting a clean and sanitary area for customers to feel safe leaving their children in the care of the center.
- Immediately cleaning and properly sanitize areas where children have made messes including food, dirt, and human waste.
- Changed soiled diapers expeditiously to ensure the health and safety of the children.
- At the end of the day I swept, mopped, and thoroughly cleaned the whole building for prompt opening the following day.
- Maintained inventory of spare clothes, and diapers of all customer's children.
- Informed parents of low supplies so they can replenish to an appropriate level.
- Provided excellent customer service by addressing any and all concerns parents had, and corrected any faults on the spot.
- Answered phones in a professional manner to answer questions regarding child care services, and going rates for services provided.
Cook/Driver/Cashier
PIZZA HUT
Eagle
03.2009 - 10.2009
- Delivered pizza to customers within a 20 mile radius.
- Collected and processed credit card slips, and cash while on delivery.
- Ran multiple deliveries at a time in a safe, orderly, and expeditious manner.
- Took orders and efficiently ran a register for a total of $2700 per night.
- Cooked all orders correctly, and promptly.
- Prepped all ingredients for shifts the following day.
- Cleaned front dining area, all food preparation stations, bathrooms, swept, mopped, sanitized the entire restaurant on a daily basis, and assured proper sanitization in accordance with all health and safety mandates.
- Answered phones in a professional and courteous manner to assist customers with any questions they had with the menu, took orders, and addressed any concerns and complaints in a helpful way.
- Assisted Manager in inventory, to make sure there is no losses, and addressed any discrepancies with the manager.
Education
High School Diploma -
Central Acadamy
Meridian, IdahoSkills
- Customer relationship management
- Complaint resolution
- Data entry
- Time management
- Effective communication
- Attention to detail
- Customer service
- Documentation and reporting
- Document renewal
- Team collaboration
- Data processing
Timeline
Motor vehicle analyst specialist IV
DPS/OMV
10.2022 - Current
Childcare Professional
CHRISTIAN CARE CENTER
06.2020 - 10.2022
Cook/Driver/Cashier
PIZZA HUT
03.2009 - 10.2009
High School Diploma -
Central Acadamy