Mercedes Hawkins
Zachary
Summary
Experienced Correctional Officer specializing in emergency response and safety protocols. Skilled in conflict resolution and collaboration with mental health professionals to foster positive inmate interactions. Committed to enhancing safety and rehabilitation outcomes while maintaining security. Recognized for effective communication and teamwork, contributing to a secure correctional environment.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Eastern Louisiana Mental Health System
Jackson
01.2022 - 12.2025
- Conducted safety checks and inspections throughout facility to ensure security compliance.
- Responded to emergencies and de-escalated volatile situations to maintain order and safety.
- Collaborated with mental health professionals to support patients' rehabilitation.
- Led group activities to foster positive interactions and support rehabilitation among inmates.
- Enforced security protocols to maintain a safe environment for staff and patients.
Cashier
Walmart
Central
01.2018 - 01.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service in fast-paced retail environment, enhancing customer satisfaction.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and store navigation.
- Processed returns and exchanges according to company policy, maintaining compliance and customer trust.
- Coordinated with team members to streamline store operations, contributing to efficient workflow.
- Enforced store policies to enhance security and reduce loss prevention efforts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Received payments from customers and issued correct change, maintaining transaction integrity.
Stocker
Amazon
Baton Rouge
01.2020 - 12.2021
- Stocked shelves with merchandise according to Amazon's organization guidelines.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Restocked products throughout shift to ensure consistent inventory levels.
- Collaborated with team members to complete daily stocking tasks efficiently.
- Conducted regular checks on product expiration dates and quality standards.
- Organized backroom storage for optimal space utilization and accessibility.
- Followed safety protocols to ensure a secure working environment for all staff.
- Reported supply shortages and damaged items to management for timely resolution.
- Stocked shelves with newly arrived products.
Education
High School Diploma -
Zachary High School
Jackson ,La05-2018
Skills
- Security enforcement
- Emergency response
- Crisis intervention
- Safety protocols
- Prisoner support
- Conflict resolution
- Mental health collaboration
Timeline
Correctional Officer
Eastern Louisiana Mental Health System
01.2022 - 12.2025
Stocker
Amazon
01.2020 - 12.2021
Cashier
Walmart
01.2018 - 01.2022
High School Diploma -
Zachary High School