Merkietha Hamilton
Summary
Dynamic leader with a proven track record at Lafayette Modern Dentistry and Orthodontics, adept in office administration and staff training. Excelled in creating efficient workflows and fostering a collaborative environment, driving significant revenue growth. Skilled in customer service and operations management and championed a patient-centric approach and optimized team productivity.
Overview
10
10
years of professional experience
Work History
Assistant Office Manager
Lafayette Modern Dentistry and Orthodontics
09.2022 - Current
- Create an environment that promoted PDS culture and The We Believes.
- Lead the assessment, hiring, onboarding, developing, and retention of team members and support of the Owner Dentist in the same for FPPs.
- Patient-centric leader through effective delivery of the Perfect Patient Experience.
- Consistent in implementing the PDS platform standards and best operational practices.
- Driving year-over-year revenue profit growth in both GP and Specialty.
- Manage expenses and achieve monthly budget.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment for 20+ employees including dental providers.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
- Cultivated a professional atmosphere by maintaining open lines of communication among 20+ team members.
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Business Assistant
Youngsville Dental Care
08.2020 - 04.2022
- Greet and welcome patients to office to create great first impression of team.
- Manage front office duties, including answering phones, checking office mail and email , communicating with patients and insurance companies.
- Utilize Dentrix for patient scheduling and records.
- Schedule and confirm appointments for multiple providers in office.
- File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage .
- Post insurance and patient payments and process accounts receivables.
- Review treatment plan fees and payment options with patients.
- Partner with providers and team to implement Heartland Dental systems to optimize office potential.
Administrative Supervisor
University Hospital and Clinics
09.2014 - 09.2020
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Facilitated weekly staff meetings for 30+ employees to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns for 30+ employees.
- Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
Education
Associate of Applied Science - Business Office Information And Technology
Louisiana State University - Eunice
Eunice, LA11.2011
Skills
- Customer service
- Office administration
- Staff training
- Document preparation
- Training and coaching
- Employee supervision
- Operations management
- Workflow optimization
- Workflow planning
- Performance monitoring
- Operational support
- Task delegation
Timeline
Assistant Office Manager
Lafayette Modern Dentistry and Orthodontics
09.2022 - Current
Business Assistant
Youngsville Dental Care
08.2020 - 04.2022
Administrative Supervisor
University Hospital and Clinics
09.2014 - 09.2020
Associate of Applied Science - Business Office Information And Technology
Louisiana State University - Eunice
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