Merwyn Landry
Baton Rouge,LA
Summary
An exceptional leader with 25 plus years of a solid work history creating, developing, and improving various organizations and programs. Demonstrated ability to successfully analyze and identify deficiencies as well as development of innovative and cost-effective solutions. Possesses a successful track record as being a compassionate, resourceful, and service- while cultivating strong professional relationships and community support. Skilled in building and maintaining client relationships, managing cross-functional teams, and driving business growth.
Overview
28
28
years of professional experience
3
3
Certifications
Work History
Chief Executive Officer
Collection Works Software Solutions
6 2022 - Current
- Successfully implemented new processes for cloud-based software for collection agencies, utility companies, universities, and municipalities
- Created and assisted clients with new reports, letter series that were used within their organization process and procedures
- Met with clients monthly to review/discuss updates and ideas to be integrated within the software program that would increase their effectiveness and efficiency
- Worked with internal IT department to create custom programs for existing client base
- Oversaw data conversion of 220,000 accounts that were imported to Collection Works for new client
- Produced, reviewed, negotiated contracts and proposals for possible new clients
- Assisted existing clients with implementation of new processes to be used for their organization
- Assisted/worked Payscout to implement within Collection Works payment integration system that could be used by representatives working, reviewing account within Collection Works
- Assisted/worked with Concept2Code in creation of web-based patient payment portal for guarantors to use access their accounts online
- Reviewed/monitored industry regulations.
Chief Executive Officer
Avail Revenue Solutions
06.2017 - 06.2024
- Developed and designed company policy and procedures to be implemented
- Conducted weekly team meetings to review company goals and guidelines assess progress towards company goals
- Reviewed and met with Director of Operations weekly to assess progress towards company goals
- Assisted with any implementation of Responsible for 15+ employees all onsite
- When applicable Interviewed and assisted with training employees
- Held monthly team building and training luncheons
- Travel monthly to visit with administration/management of client facilities to discuss accounts, monthly reports and review Key Performance Indicator
- Developed marketing material for new clients
- Monitored and review Key Performance Indicators with existing clients
- Created a online patient payment portal for guarantors to access accounts online with Concept2Code
- Designed an email and text campaign in accordance with Regulation F
- Produced, reviewed and Negotiated contracts and proposals for possible new clients
- Member of ACA (American Collection Association)
- Reviewed and monitored changes within the collection industry.
Client Success Director
Adreima/nThrive
03.2015 - 06.2017
- Lead project teams in the planning, execution, and monitoring of multi-million dollar projects in various industries
- Met monthly with management of existing client base to review KPI’s
- Managed project budgets, resources, and timelines to ensure project goals were met
- Collaborated with management to define project requirements and deliverables, ensuring alignment with strategic objectives
- Implemented project management best practices to streamline processes and improve efficiency
- Oversaw the development and implementation of key projects, including product launches and process improvements
- Coordinated project activities, allocated resources, and managed project schedules to meet deadlines
- Communicated project status updates to supervisors, addressing any issues or concerns in a timely manner
- Conducted risk assessments and developed mitigation plans to minimize project risks.
Regional Vice President
HCR HealthCare Resources, LLC
01.1999 - 03.2015
- Supervise and direct work of HCR case managers, HCR nurse and HCR biller according to daily tasks for the client facilities
- Responsible for completing yearly employee evaluations
- Review and evaluate the daily activity of the HCR case managers, HCR nurse and HCR biller
- Assisted with the development of HCR’s EDS internal database system (Collection Works) for tracking and processing accounts referred by client facilities
- Conduct employee training and employee orientation for new personnel hired and assist with continuing training for HCR case managers, HCR nurse and HCR biller
- Supervise and work with client facilities on various special projects that HCR were responsible for
- Review monthly client status and inventory reports
- Assisted when necessary in reviewing/scrubbing the daily self-pay and commercial patient reports referred by client facilities
- Where applicable complete Medicaid applications and complete follow up on patient accounts
- Travel monthly to visit with administration/management of client facilities to discuss accounts, monthly reports and review KPI’s.
Medicaid Eligibility Analyst
Louisiana Department of Health and Hospitals
08.1996 - 01.1999
- Conducted interviews with applicants in the Medicaid application process
- Obtained relevant social, personal and financial data necessary to determine eligibility for Medicaid benefits
- Reviewed and processed applications to determine eligibility for a variety of Medicaid programs
- i
- Assisted applicants with completing required forms to ensure accurate eligibility determination of their application
- Explained rights and responsibilities of the applicant for the Medicaid application process
- Reviewed in detail the benefits of the Medicaid programs with applicants that they may potentially qualify for
- In addition sent notice of decisions to all applicants
- Researched Medicaid policies and gathered information for the appeal process of a denial
- Participated in the appeal process with the Administrative Law Judge and the applicant on Medicaid denial of applicant application.
Education
Bachelor of Science Degree in Marketing -
Southern University A& M College
Baton Rouge, LA 08.2024 - 05.1994
Skills
Certification
Medicaid Module Training III and IV
Activities
- Member of Baton Rouge Area Chamber of Commerce
- Member of Baton Rouge Metro Black Chamber of Commerce
- LABI
Timeline
Bachelor of Science Degree in Marketing -
Southern University A& M College
08.2024 - 05.1994
Chief Executive Officer
Avail Revenue Solutions
06.2017 - 06.2024
Client Success Director
Adreima/nThrive
03.2015 - 06.2017
Regional Vice President
HCR HealthCare Resources, LLC
01.1999 - 03.2015
Medicaid Eligibility Analyst
Louisiana Department of Health and Hospitals
08.1996 - 01.1999
Chief Executive Officer
Collection Works Software Solutions
6 2022 - Current
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