Messiah Fields
Natchitoches
Summary
Dynamic optician with extensive experience at Walmart Vision Center, excelling in optical measurements and customer service. Recognized for enhancing patient satisfaction through meticulous attention to detail and effective communication. Proven ability to troubleshoot eyewear issues and educate clients, fostering lasting relationships and achieving high repeat business rates.
Knowledgeable Desired Position with significant experience in optical dispensing and lens crafting. Delivered precise eyewear solutions and provided exceptional customer service, enhancing client satisfaction and loyalty. Demonstrated expertise in patient consultations and advanced lens technologies.
Diligent Job Title offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills.
Overview
10
10
years of professional experience
Work History
911 Dispatcher
Natchitoches Sheriff’s Office
07.2025 - Current
- Coordinated emergency response efforts for various incidents, ensuring timely and accurate information relay.
- Managed multi-line phone systems to prioritize calls and dispatch resources effectively.
- Assisted in maintaining comprehensive logs of communications and incident reports for future reference.
- Collaborated with law enforcement and medical personnel to optimize response protocols during emergencies.
Optician
Walmart Vision Center
12.2020 - 07.2025
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 06.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
Criminal Justice
Northwestern State University of Louisiana
Natchitoches, LASkills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Eye health assessment
- Eyeglass repair
- Attention to detail
- Analytical thinking
- Time management
- Active listening
- Administrative functions
- Children's eyewear
Timeline
911 Dispatcher
Natchitoches Sheriff’s Office
07.2025 - Current
Optician
Walmart Vision Center
12.2020 - 07.2025
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 06.2016
Criminal Justice
Northwestern State University of Louisiana