Mia Clark
Bossier City
Summary
Results-driven professional with a background in drive-thru operations. Expertise in cash handling, food safety, and team collaboration, contributing to streamlined processes and elevated customer satisfaction.
Overview
7
7
years of professional experience
Work History
Drive Thru Attendant
Whataburger
Bossier City, LA
03.2026 - Current
- Provided exceptional customer service in high-volume drive-thru environment.
- Operated point-of-sale system efficiently, ensuring accurate order processing.
- Trained new team members on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of work area to meet health standards.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in maintaining a clean and organized drive-thru area, ensuring a pleasant experience for customers.
- Monitored wait times closely, informing customers about their wait time when necessary.
- Handled cash transactions responsibly, balancing cash drawer at the end of each shift with minimal discrepancies.
- Expedited service times through effective multitasking and prioritization of tasks.
- Anticipated peak traffic periods and adjusted workflow accordingly, optimizing staff productivity during busy times.
Shift Leader
Taco Bell
Bossier City, LA
01.2019 - 06.2026
- Supervised team operations to ensure efficient service delivery during high-volume shifts.
- Trained and mentored new staff on customer service protocols and food safety standards.
- Implemented inventory management practices to reduce waste and optimize product availability.
- Monitored cash handling procedures, ensuring accuracy and compliance with financial policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Education
No Degree - Nursing
McNeese State University
Lake Charles, LANo Degree - Nursing
South University
Online02-2027
Skills
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Food safety awareness
- Positive attitude
- Teamwork and collaboration
- Cleaning and organization
- Problem-solving abilities
- Cleaning and sanitation
- Customer satisfaction
- Food preparation
- Safe food handling
- Order taking
- Cash register operations
- Equipment operation
- Inventory organization
Timeline
Drive Thru Attendant
Whataburger
03.2026 - Current
Shift Leader
Taco Bell
01.2019 - 06.2026
No Degree - Nursing
McNeese State University
No Degree - Nursing
South University