Mia Shotwell
Yummy Tokyo Destrehan
Saint Rose
2
Languages
3
years of professional experience
Bilingual professional, skilled in active listening and customer service. Experience in service industry and call center environments. Known for personable disposition and conflict resolution within team dynamics.
Work History
Waitress
1 Year 5 Months- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and processed orders using point-of-sale system.
- Assisted in training new staff on menu items and service protocols.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Proved successful working within tight deadlines and a fast-paced environment.
Call Center Representative
1 Year 4 Months- Responded to inquiries regarding admission processes and requirements with clarity and professionalism.
- Assisted prospective students in completing application forms and gathering necessary documentation.
- Utilized CRM software to track interactions and maintain accurate records of communication.
- Collaborated with team members to streamline response processes and enhance service delivery.
- Adapted quickly to changes in policies and procedures, ensuring up-to-date information was provided to callers.
- Provided exceptional customer service, addressing concerns effectively to improve overall satisfaction.
- Participated in training sessions to develop skills in conflict resolution and effective communication strategies.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Orientation Leader
1 Year- Facilitated orientation sessions for incoming students, ensuring a welcoming and informative experience.
- Developed engaging presentations to communicate university resources and services effectively.
- Collaborated with faculty and staff to streamline the orientation process and enhance student engagement.
- Mentored new leaders, providing guidance on effective communication and event management techniques.
- Gathered feedback from participants to assess program effectiveness and identify areas for improvement.
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
Education
Bachelor of Arts - History
- Dean's List [Fall 2023]
- Honor Roll [Summer 2024]
- President's List [Fall 2024]
- President's List [Spring 2025]
- President's List [Fall 2025]
- President's List [Spring 2026]
- President's List [Summer 2026]
- James H. Morrison Excellence in Government Endowed Scholarship Recipient
- Study Abroad: Rome, Italy, Ancient Roman History and Independent Study for Political Science
- 3.60 GPA
- Pi Sigma Alpha Member
Skills
Customer service
Hospitality service expertise
Guest management
Strong multitasking
Team collaboration
Greeting guests
Point-of-sale operation
Client communication
Data entry
Gathering information
Active listening
Information collection
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Waitress
Yummy Tokyo Destrehan
03.2025 - CurrentRead More
Call Center Representative
Southeastern Louisiana University Office of Admissions
11.2023 - 03.2025Read More
Orientation Leader
Southeastern Louisiana University Office of Admissions
10.2023 - 10.2024Read More
Southeastern Louisiana University
Bachelor of Arts from History
Read More