Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Mia Thompson

Harvey

Summary

Dynamic manager and direct support worker with a strong focus on client-centered care and operational excellence. Skilled in team collaboration and problem-solving, successfully managed daily operations while ensuring safety and satisfaction for clients and staff alike.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Direct Support Worker

Inspiration house care providers
Gretna
01.2024 - Current
  • Assisted individuals with daily living activities and personal care routines.
  • Supported clients in social and recreational activities to promote engagement.
  • Documented client progress and reported changes to the care team regularly.
  • Collaborated with healthcare providers to implement personalized care plans.
  • Maintained a safe and clean environment for clients at all times.
  • Encouraged client independence while providing necessary support and guidance.
  • Communicated effectively with clients, families, and team members consistently.
  • Participated in training sessions to enhance caregiving skills and knowledge base.
  • Improved patient outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety, and comfort under physician direction.
  • Transported clients to doctor's appointments and errands.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted clients with activities of daily living such as bathing, dressing and grooming.
  • Documented client progress in charts and logbooks.
  • Organized the environment so it was safe for clients with cognitive or physical disabilities.
  • Engaged clients in meaningful conversations about their interests and hobbies.
  • Developed and implemented individualized service plans for each client.
  • Coordinated with outside agencies providing services for additional resources or referrals as needed.
  • Conducted home visits to assess client needs and ensure safety.
  • Ensured that all health regulations were followed according to state standards for safety purposes.

Manager

Party City
Harvey
08.2022 - 12.2023
  • Managed daily operations and staff scheduling for high-volume retail environment.
  • Oversaw inventory management and ensured stock levels met store demands.
  • Trained and mentored team members on customer service best practices.
  • Coordinated team meetings to align on sales goals and promotions.
  • Implemented visual merchandising standards to enhance store presentation.
  • Assisted in developing seasonal event planning for community engagement.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Monitored compliance with safety protocols and company policies in-store operations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Education

High School Diploma -

West Jefferson High School
Harvey, LA
06-2015

Skills

  • Conflict resolution
  • Customer relationship management
  • Problem solving
  • Compassionate care
  • Effective communication
  • Client documentation
  • Microsoft office expertise
  • Empathy and patience
  • Service upselling
  • Positive and professional
  • Opening and closing accounts
  • Microsoft Excel
  • Scheduling
  • Microsoft outlook
  • Merchandise upselling
  • Stress management
  • Call management
  • Multitasking and organization
  • Live chat support
  • Verbal and written communication

Certification

  • Customer Service

Affiliations

  • Gardening
  • Art
  • Being a Mom
  • Family Oriented

Timeline

Direct Support Worker

Inspiration house care providers
01.2024 - Current

Manager

Party City
08.2022 - 12.2023

High School Diploma -

West Jefferson High School

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Mia Thompson