Summary
Overview
Work History
Education
Skills
Certification
Clearance
Timeline
Generic

Michael Acosta

Bossier City

Summary

Dedicated Data Operations Technician with strong skills in customer service and data management. Experienced in automating processes and driving efficiency through technical solutions. Ready to leverage expertise in Python and SQL to support organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Data Operations Technician

USAF
Barksdal AFB
07.2023 - Current

Oversees Barksdale's SharePoint collaborative environment by training and supporting 11,000 users to regulate mission critical data.

Executes the Base Records Management program by overseeing records collection, training, maintenance and disposal standards in support of over 500 inventories across 63 units managed by 250 personnel

Daily Operations

  • Customer Service calls/email requests
  • SharePoint requests for: access authorization, custom tools, new site, subsites and/or pages
  • Records Management input
  • Publication and Forms focal point
  • FOIA Requests

Notable projects

  • Was part of a team that developed the Air Force Global Strike Command A6 Radio Cryptography Moderization Program, streamlining how 795 NSA-certified radios and their point of contacts are tracked across eight bases. this system enhanced accountability and oversight of $7M in mission-critical communications gear, slashing 1,000 man hours and optimizing operational efficiency
  • Engineered a solution to streamline the Entry Authorization Letter process, automationg data extraction from MilPDS and formatting it for Restricted Area Bagde matching. This solutionis for a six-person work center handling 1,100 requests and saving 183 man-hours annually, allowing appropriate access and safeguarding Barksdale's $4.9B B-52 Fleet.
  • Automated the Base Records Management Training requirement from an inperson training to a vertual session using SharePoint, Microsoft Forms and PowerPoint saving a collective 200 man hours annually
  • Updated 50+ Squadron and Office SharePoint Sites/Subsites/Pages from classic view to modern view to allow regular updates by site managers and for an overall user friendly environment

Shipping and Receiving Lead

Air Sea Packing
Norwalk, CA
03.2018 - 03.2022

Managed comprehensive documentation and inventory processes for high-value household goods and art, catering to elite clientele.

  • Oversaw shipping and receiving operations, ensuring timely processing of inbound and outbound shipments.
  • Trained and mentored team members on best practices for inventory management and safety protocols.
  • Implemented streamlined workflows to enhance efficiency in packaging and distribution processes.
  • Coordinated with vendors to resolve discrepancies and improve supply chain relationships.
  • Utilized warehouse management systems to track inventory levels and optimize storage solutions.
  • Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the
  • year.
  • Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
  • Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.

Data Entry Clerk

Los Angeles Office Of Education
02.2015 - 01.2018
  • Processed high volumes of data entries with accuracy and attention to detail.
  • Managed database updates to ensure information integrity and completeness.
  • Collaborated with team members to streamline data entry procedures, enhancing operational efficiency.
  • Conducted regular audits of data records to identify discrepancies and implement corrective actions.
  • Trained new staff on data management systems and best practices for accurate data entry.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Utilized proprietary computer software to efficiently store and retrieve data.

Education

Master of Science - Data Analytics

Western Governors University
Salt Lake City, UT
02.2026

Bachelor of Arts - Psychology

Whittier College
Whittier, CA

Skills

  • Microsoft 365
  • Customer Service
  • Records Compliance
  • Data Management
  • Time Management
  • Python
  • SQL
  • Pivot Tables

Certification

CompTIA Data+

Clearance

Active Secret

Timeline

Data Operations Technician

USAF
07.2023 - Current

Shipping and Receiving Lead

Air Sea Packing
03.2018 - 03.2022

Data Entry Clerk

Los Angeles Office Of Education
02.2015 - 01.2018

Master of Science - Data Analytics

Western Governors University

Bachelor of Arts - Psychology

Whittier College
Michael Acosta