Michael Davis
Shreveport
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paramedic
Balentine Ambulance Services
Shreveport
2021.08 - Current
- Collaborates with colleagues on shared cases to provide comprehensive treatment plans for patients.
- Utilizes proper safety precautions when handling hazardous materials or infectious substances.
- Monitor vital signs of patients and communicates changes to physicians or nurses in a timely manner.
- Records detailed notes about patient condition before arrival at hospital facility for documentation purposes.
- Operates specialized medical equipment such as ventilators, defibrillators, suction devices and stretchers.
- Communicates effectively with other healthcare professionals regarding patient condition and treatment plans.
Specialist
Department of Children and Family Services
Shreveport
2020.09 - 2021.09
- Provided technical support for customers in resolving complex issues.
- Provided technical support for users experiencing difficulties with software applications.
- Maintained accurate records of customer interactions and feedback.
- Analyzed customer needs and recommended appropriate products or services.
Coordinator
Franklin Associates
Shreveport
2020.03 - 2020.08
- Ensured compliance with company policies and procedures related to project management activities.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Facilitated communication between different departments in order to resolve issues quickly.
Instructor
City of Shreveport
Shreveport
2018.02 - 2018.11
- Maintained accurate records of student attendance, assessments and progress reports.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
Mental Health Specialist
Family Services Unlimited
Shreveport
2016.05 - 2017.10
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Provided individual and group counseling sessions for clients.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Maintained accurate and up-to-date records of client progress and treatment plans.
Education
Bachelor of Science - General Studies
Alcorn State University
Lorman, MS2025-05
High School Diploma -
Southwood High School
Shreveport2010-05
Some College (No Degree) - Business
Walden University
Minneapolis, MNSome College (No Degree) - Psychology
Victory University
MemphisSkills
- Project management
- Customer service
- Effective communication
- Team collaboration
- Analytical thinking
- Medical equipment operation
- Case documentation
- Emergency response
- Behavioral emergency intervention
Certification
- Nationally certified Paramedic
- Nationally certified EMT
- BLS certified
- ACLS certified
Timeline
Paramedic
Balentine Ambulance Services
2021.08 - Current
Specialist
Department of Children and Family Services
2020.09 - 2021.09
Coordinator
Franklin Associates
2020.03 - 2020.08
Instructor
City of Shreveport
2018.02 - 2018.11
Mental Health Specialist
Family Services Unlimited
2016.05 - 2017.10
Bachelor of Science - General Studies
Alcorn State University
High School Diploma -
Southwood High School
Some College (No Degree) - Business
Walden University
Some College (No Degree) - Psychology
Victory University