Michael Husser
Denham Springs
Summary
Dynamic leader with a proven track record at Friendly Honda Yamaha, enhancing team productivity and customer satisfaction through strategic planning and effective problem-solving. Skilled in staff management and complex problem-solving, adept at mentoring and driving operational excellence. Achieved significant improvements in workflow efficiency and safety compliance.
Overview
27
27
years of professional experience
Work History
Supervisor
Friendly Honda Yamaha
04.2004 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained records and logs of work performed and materials and equipment used.
Technician
Calmes Motorsports
02.2002 - 04.2004
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Technician
Rad Cycles
04.2000 - 01.2002
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Automotive Parts Salesperson
AutoZone
01.1998 - 12.1999
- Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
LIVE OAK
Watson, LATechnition -
Motorcycle Mechanic Institute
Phoenix, AZSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Multitasking
- Time management
Timeline
Supervisor
Friendly Honda Yamaha
04.2004 - Current
Technician
Calmes Motorsports
02.2002 - 04.2004
Technician
Rad Cycles
04.2000 - 01.2002
Automotive Parts Salesperson
AutoZone
01.1998 - 12.1999
High School Diploma -
LIVE OAK
Technition -
Motorcycle Mechanic Institute
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