Michael Husser
Denham Springs
Summary
Dynamic leader with a proven track record at Friendly Honda Yamaha, enhancing team productivity and customer satisfaction through strategic planning and effective problem-solving. Skilled in staff management and complex problem-solving, adept at mentoring and driving operational excellence. Achieved significant improvements in workflow efficiency and safety compliance.
Overview
27
27
years of professional experience
Work History
Supervisor
Friendly Honda Yamaha
Baton Rouge, LA
04.2004 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained records and logs of work performed and materials and equipment used.
Technician
Calmes Motorsports
Denham Springs, LA
02.2002 - 04.2004
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Technician
Rad Cycles
Baton Rouge, LA
04.2000 - 01.2002
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Automotive Parts Salesperson
AutoZone
Phoenix, AZ
01.1998 - 12.1999
- Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
LIVE OAK
Watson, LATechnition -
Motorcycle Mechanic Institute
Phoenix, AZSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Multitasking
- Time management
Timeline
Supervisor
Friendly Honda Yamaha
04.2004 - Current
Technician
Calmes Motorsports
02.2002 - 04.2004
Technician
Rad Cycles
04.2000 - 01.2002
Automotive Parts Salesperson
AutoZone
01.1998 - 12.1999
High School Diploma -
LIVE OAK
Technition -
Motorcycle Mechanic Institute