Michael Kohn
New Orleans
Summary
Dynamic operations manager skilled in coordinating cross-functional teams to achieve operational excellence. Expertise in training, inventory management, and fostering a customer-centric culture. Committed to driving efficiency and enhancing service delivery.
Overview
12
12
years of professional experience
Work History
Operations Manager
The Broadside
New Orleans
02.2024 - Current
- Coordinated cross-functional teams to ensure on-time delivery of products and services.
- Built and developed operational teams to effectively meet production and process demands.
- Managed scheduling, trained staff, and controlled inventory to optimize operational efficiency.
- Ensured compliance with safety regulations, fostering a safe work environment for personnel.
- Resolved customer complaints promptly to maintain optimal satisfaction levels.
- Delegated tasks to staff while setting clear priorities and goals.
- Responded to information requests from superiors with accurate and specific documentation.
Shift Manager
dba New Orleans
New Orleans
11.2022 - 12.2023
- Coordinated staff schedules to optimize coverage during peak hours, enhancing service efficiency.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly to enhance service satisfaction.
- Managed daily cash intake, ensuring accurate register counts and profit tabulation to maintain financial integrity.
- Inspected work areas regularly for cleanliness and organization standards.
- Communicated with other shift managers to facilitate continuum of customer service.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports to document incidents and inform future operational improvements.
Operations Manager
Mini Bars North America
New Orleans
02.2021 - 03.2022
- Coordinated staff schedules to ensure optimal resource allocation and adequate coverage.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Prepared staff work schedules and assigned duties to enhance team efficiency.
- Oversaw inventory management to maintain stock levels and minimize shortages.
- Presented performance and productivity reports to supervisors.
General Manager
dba New Orleans
New Orleans
01.2014 - 03.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through direct leadership of associates and managers, fostering a customer-centric culture.
- Guided management and supervisory staff to ensure operational efficiency.
- Evaluated processes and created new systems to improve productivity.
- Delegated work to staff, setting priorities and goals.
- Trained employees on duties, policies, and procedures to enhance team effectiveness.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Skills
- Inventory control
- Quality management
- Resource optimization
- Facility management
- Vendor partnerships
- Staff supervision
- Time management
Timeline
Operations Manager
The Broadside
02.2024 - Current
Shift Manager
dba New Orleans
11.2022 - 12.2023
Operations Manager
Mini Bars North America
02.2021 - 03.2022
General Manager
dba New Orleans
01.2014 - 03.2020