Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Nichols

Bossier City

Summary

Over 20 years of experience in Surveillance and Security Operations, including criminal investigations, POS investigations, undercover work, supervision, management, and training. Management experience gained through varied Management and Director assignments. Successful in proactively supporting loss prevention and employee theft investigations. Over 7 years of experience in financial analysis and management as well as profit and loss responsibility. Although my resume is extensive, my goal is to open a casino in the capacity of the Director. I have some great team members I would bring aboard to assist with filling the room with qualified and trainable personnel.

Professional with comprehensive experience in surveillance management. Adept at implementing effective security protocols and monitoring systems to safeguard assets. Strong focus on team collaboration, achieving results, and adapting to changing needs. Possess skills in risk assessment, incident response, and conflict resolution, paired with reliability and results-driven mindset.

Overview

30
30
years of professional experience

Work History

Surveillance Manager

Boomtown Hotel and Casino
09.2024 - Current
  • -Manage the day-to-day operations of the Surveillance department with 12 employees.
  • Hired competent staff.
  • -Work closely with other department heads to create directives. -Create and manage Capital Expenditure assets.
  • -Created a positive and proactive room that produced triple the activity within my first 9 months on the job.
  • -Created and updated Surveillance Policies and Procedures.
  • -Managed and coordinated a complete Avigilon digital upgrade system.

Surveillance Room Manager and Trainer

Fontainebleau Las Vegas
11.2023 - 06.2024
  • -Assisted in the opening protocols of a new Resort of putting together staffing and training.
  • -Created Surveillance Room Policies and Procedures.
  • -Manage the day-to-day operations of 18 Operators, 3 Supervisors and 3 Shift Managers.
  • -Acted as the liaison from the Director to assure tasks were accomplished on time and as directed.
  • -Acted as liaison between personnel and HR with Team Members.
  • -Created Surveillance Policy and Procedure manual
  • -Hired and trained all new hires.

Surveillance Supervisor

Sahara Las Vegas
04.2017 - 10.2023
  • -Responsible for monitoring the Casino Floor, Cage, Table Games, Slots, Food and Beverage, all cash handling activities and soft count to ensure that all activities comply with company policies and procedures.
  • -Monitored other money handling outlets such as gift shop, race and sports and cage for employee theft and ensure that casino policies and procedures are being followed.
  • -Trained Incoming Operators.

Director of Surveillance and Security

Club Fortune Casino
09.2014 - 03.2017
  • -Direct the day-to-day operations of both the Surveillance and Security departments.
  • -Creating a plan to better optimize the departments to ensure that all activities comply with companies’ policies and procedures.
  • -Monitored other money handling outlets such as gift shop, race and sports and cage for employee theft and ensure that casino policies and procedures are followed.
  • -Made sure Security and Surveillance personnel were trained to meet company expectations.
  • -Converted room from VCR/videotape recording to American Dynamics Digital.
  • -Interviewed and hired staff.

Surveillance Lead

SLS Las Vegas
06.2014 - 09.2014
  • -Responsible for monitoring Table Games, Cage and Slots to ensure that all activities are following company policies and procedures.
  • -Reported all Title 31 activities.
  • -Observe and report any loss through theft or cheating and/or advantage play. Supervised and trained new and existing Operators.

Lead Surveillance Operator

Mandalay Bay Hotel and Casino
06.2011 - 05.2014
  • -Responsible for monitoring Table Games, Cage and Slots to ensure that all activities are following company policies and procedures.
  • -Reported all Title 31 activities.
  • -Observe and report any loss through theft or cheating and/or advantage play. Supervised and trained new and existing Operators.

Surveillance Agent/ Supervisor/ Audit Specialist

Station Casinos
10.2008 - 04.2011
  • -Conducted live observations primarily of food and beverage department, but not limited to just that department, to ensure all drinks/food are being rung up as comp, cash or credit card transactions correctly.
  • -Monitored other money handling outlets such as gift shops, race and sports and cage for employee theft and ensure that casino policies and procedures are being followed.
  • -Responsible for monitoring the Casino Floor, Cage, Table Games, Slots, Food and Beverage, all cash handling activities and soft count to ensure that all activities comply with company policies and procedures.
  • -Reported all Title 31 activities.
  • -Observe and report any loss through theft or cheating and/or advantage play. Supervised and trained agents as needed.

Surveillance Agent

The Plaza
08.2008 - 10.2008
  • -Responsible for monitoring the Casino Floor, Cage, Table Games, Slots, Food and Beverage, all cash handling activities and soft count to ensure that all activities comply with company policies and procedures.
  • -Reported all Title 31 activities.
  • -Observe and report any loss through theft or cheating and/or advantage play.

Surveillance Manager

Pioneer Hotel and Gambling Hall
07.2007 - 08.2008
  • -Managed and directed the Surveillance Department.
  • -Organized routine random audits as required.
  • -Ensured compliance of gaming requirements set by state gaming authority and local law enforcement.
  • -Worked with security team to resolve problems and disturbances.
  • -Familiar with a variety of the field's concepts, practices and procedures.
  • -Relied on extensive experience and judgment to plan and accomplish goals.
  • -Performed a variety of tasks. Lead and direct the work of others.
  • -Typically reported to top management.
  • -Responsible for monitoring the Casino, Cage, Table Games, Slots, Food and Beverage, all cash handling activities and soft count to ensure that all activities comply with company policies and procedures.
  • -Observe and report any loss through theft or cheating and/or advantage play.
  • -Supervised and trained agents on Reg 6a requirements and table games policies, procedures and table game cheating methods as needed.
  • -Supervised and trained agents.

Surveillance Agent

Harrah’s Hotel and Casino
07.2005 - 07.2007
  • -Responsible for monitoring the Casino Floor, Cage, Table Games, Slots, all cash handling activities and soft count to ensure that all activities comply with company policies and procedures.
  • -Observe and report any loss through theft or cheating and/or advantage play.

Security Officer

Ramada Express Hotel and Casino
10.2004 - 07.2005
  • -Maintain security and safety for team members and guests in assigned areas on property by patrolling areas on foot and enforcing hotel rules and regulations.

General Manager

U-Haul of Agoura Hills
01.2002 - 07.2004
  • -Managed day-to-day operations for rental fleet and retail store.
  • -Interviewed and evaluated job applicants.
  • -Opened and closed the store and responded to alarm calls.
  • -Processed all general customer service requests.
  • -Performed general accounting and bookkeeping tasks.
  • -Interacted with product managers to categorize product list.

General Manager

California Exteriors Roofing Contractors
05.1995 - 10.2001
  • -Managed day-to-day operations for a multi-million-dollar roofing company.
  • -Proven ability to turn projects around that are behind schedule and over budget.
  • -Planned and organized numerous jobs.
  • -Pulled all applicable permits.
  • -Planned strategies to reduce costs, improve quality, and meet future requirements. Managed a computerized job costing system. Scheduled deliveries of all roofing products per job.

Education

Diploma -

Adolfo Camarillo High School
Camarillo, CA
06.1988

Business Management

Moorpark College
Moorpark, CA
06.2002

Skills

  • -Utilized POS System Revelation, eConnect and Micros
  • -Worked with digital systems Bosch, American Dynamics, Honeywell, Dallmeier, Genetec and Avigilon
  • CCTV monitoring
  • Access control
  • Crime prevention
  • Team surveillance
  • Surveillance equipment
  • Cheating trend research
  • Investigation facilitation
  • Accurate incident reporting
  • Team building

Timeline

Surveillance Manager

Boomtown Hotel and Casino
09.2024 - Current

Surveillance Room Manager and Trainer

Fontainebleau Las Vegas
11.2023 - 06.2024

Surveillance Supervisor

Sahara Las Vegas
04.2017 - 10.2023

Director of Surveillance and Security

Club Fortune Casino
09.2014 - 03.2017

Surveillance Lead

SLS Las Vegas
06.2014 - 09.2014

Lead Surveillance Operator

Mandalay Bay Hotel and Casino
06.2011 - 05.2014

Surveillance Agent/ Supervisor/ Audit Specialist

Station Casinos
10.2008 - 04.2011

Surveillance Agent

The Plaza
08.2008 - 10.2008

Surveillance Manager

Pioneer Hotel and Gambling Hall
07.2007 - 08.2008

Surveillance Agent

Harrah’s Hotel and Casino
07.2005 - 07.2007

Security Officer

Ramada Express Hotel and Casino
10.2004 - 07.2005

General Manager

U-Haul of Agoura Hills
01.2002 - 07.2004

General Manager

California Exteriors Roofing Contractors
05.1995 - 10.2001

Business Management

Moorpark College

Diploma -

Adolfo Camarillo High School
Michael Nichols