SAP Success Factors
MICHAEL OGBACHALU
Human Resources Leader
Lagos
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior Human Resources Executive
Aramex Delivery Services Limited
Lagos, Nigeria, LA
12.2016 - Current
- Maintain optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Evaluate effectiveness of various HR programs through data-driven metrics analysis that informed future decision making.
- Initiated employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Implements 100% effective succession planning in 2022 to ensure leadership continuity and talent pipeline development.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Design robust compensation and benefits packages to attract top employees.
- Distribute employee engagement surveys to identify areas of improvement.
- Optimize workforce performance by designing competency-based training programs aligned with business goals.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Managed complex employee relations issues with empathy, discretion, and adherence to legal requirements.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Collaborates cross-functionally to drive organizational change efforts for enhanced productivity and operational excellence.
- Oversaw payroll processing, ensuring accurate payment for all team members in timely manner.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Champion wellness initiatives within organization leading to increased employee satisfaction scores.
Human Resources Officer
Contact Center Limited
Lagos, Nigeria
05.2014 - 11.2016
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Generated and analyzed 90% reports to monitor employee engagement and attrition trends.
- Collaborated with managers to identify and address employee relations issues.
- Conducted 100% performance reviews and provided feedback to managers on employee performance.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Drafted and documented 50% employee handbook and company policies to reduce compliance risks.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
Education
Master of Science - Human Resources Management
University of Nigeria
Nsukka, Enugu State, Nigeria 01.2009 - 07.2010
Bachelor of Science - Public Administration
University of Nigeria
Nsukka, Enugu State, Nigeria 03.2003 - 07.2007
Skills
Expatriate Management
undefinedAccomplishments
- Achieved 17% Increase in Organizational Health Index through effective employee engagement
- Achieved 25% increase staff performance by introducing going above and beyond recognition award.
- Achieved 15% Human resources cost reduction in Q1 2024
- Collaborated with line managers in recruitment and training procedures
Certification
ACIPMN
Software
ERP Payroll
Interests
Reading, Watching documentaries
Timeline
Senior Human Resources Executive
Aramex Delivery Services Limited
12.2016 - Current
Human Resources Officer
Contact Center Limited
05.2014 - 11.2016
Master of Science - Human Resources Management
University of Nigeria
01.2009 - 07.2010
Bachelor of Science - Public Administration
University of Nigeria
03.2003 - 07.2007
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