Michael Trost
Shreveport
Summary
Professional grocery professional with comprehensive experience in retail operations and customer service. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in inventory management, product stocking, and maintaining store cleanliness. Reliable and efficient, consistently ensuring positive shopping experience for customers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Agent
Allstate
Shreveport, LA
07.2024 - 06.2026
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients’ unique situations.
- Consistently hitting $40,000 in premium and hitting between 25 – 30 items per month
Insurance Sales Manager
Robert Franklin State Farm
Bossier City, LA
01.2021 - 07.2024
- Assisted in developing strategic plans that aligned with company goals and objectives.
- Coached team members on effective sales techniques and provided constructive feedback to enhance performance.
- Managed day-to-day activities within the sales department such as scheduling appointments, tracking leads.
- Developed innovative strategies for cross-selling additional products and services based on customer needs.
- Managed sales team to consistently achieve growth and hit sales targets.
- Hit monthly sales goals of $40,000 in premium
Deli Clerk Manager
Albertsons
Shreveport, LA
08.2020 - 01.2021
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.
- Promoted deli specials and new products to customers.
- Performed opening and closing duties including setting up displays and cleaning counters.
- Followed all safety procedures while operating kitchen equipment such as slicers and ovens.
- Trained new employees on deli operations and customer service best practices.
- Took orders, answered questions, and performed suggestive selling.
- Maintained an upbeat attitude during peak hours of business traffic.
- Answered customer inquiries about deli products and pricing.
Deli Clerk
Albertsons
Vista, CA
08.2007 - 08.2020
- Sliced and weighed deli meats and cheeses for customer purchase.
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.
- Operated meat slicing equipment safely and followed established safety protocols.
- Promoted deli specials and new products to customers.
- Trained new employees in deli operations and customer service best practices.
- Took orders, answered questions, and performed suggestive selling.
- Provided friendly, courteous service to internal and external customers.
Education
High School Diploma -
Rancho Buena Vista High
Vista, CA06-2007
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Punctual and reliable
- Customer service-focused
- Assisting customers
- Maintaining displays
- Rotating products
Certification
- Life & Health Insurance License
- Property and Casualty license for Louisiana, Texas, Arkansas, and Mississippi
Languages
English
Timeline
Insurance Agent
Allstate
07.2024 - 06.2026
Insurance Sales Manager
Robert Franklin State Farm
01.2021 - 07.2024
Deli Clerk Manager
Albertsons
08.2020 - 01.2021
Deli Clerk
Albertsons
08.2007 - 08.2020
High School Diploma -
Rancho Buena Vista High