Michael Wright
Addis
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
1
1
Certification
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Shift Leader
Taco Bell
Plaquemine
09.2021 - Current
- Supervised team members during peak service hours for optimal performance.
- Trained new employees on food safety and customer service protocols.
- Managed inventory levels to ensure proper stock for menu items.
- Monitored food preparation processes to maintain quality and speed standards.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Restaurant Manager
Raising Cane's Restaurants
Baton Rouge
12.2017 - 05.2026
- i was in charge of running shifts ordering trucks inventory counts and also a brand ambassador
- Trained and developed staff to improve customer service skills.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Monitored food quality and presentation to meet company standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Education
Edison High School
Richmond, OHCulinary Arts
Jefferson County JVS
Bloomingdale, OH 08.2005 - 06.2007
Skills
- Employee training
- Inventory management
- Customer service
- Food safety
- Shift supervision
- Problem solving
- Time management
- Professional appearance
- Shift checklists
- Positive attitude
- Cash handling
- Team motivation
Certification
- serve safe
Timeline
Shift Leader
Taco Bell
09.2021 - Current
Restaurant Manager
Raising Cane's Restaurants
12.2017 - 05.2026
Culinary Arts
Jefferson County JVS
08.2005 - 06.2007
Edison High School