Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michaela Costanza

Duson

Summary

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

10
10
years of professional experience

Work History

Sales

Lafayette Power Sports South
10.2021 - Current
  • Boosted sales performance by providing timely and efficient support to the sales team.
  • Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
  • Boosted regional sales by developing and implementing effective training programs for sales representatives.
  • Managed a diverse team of sales professionals, consistently exceeding individual and team sales targets.
  • Liaised with sales team to ensure consistency between promotional messaging and sales objectives.

Receptionist

Ameriscape lawn and landscape
12.2021 - 10.2022
  • Provided typing, word processing and clerical support and assisted with special projects
  • Transmitted information and documents to customers via computer and mail
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Maintained various office or program records using secure filing system
  • Maintained detailed and accurate records of visitor requests and of calls received
  • Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions

Receptionist

Stonebridge
01.2021 - 12.2021
  • Maintained detailed and accurate records of visitor requests and of calls received
  • Received, sorted and forwarded incoming mail and coordinated pickups and deliveries of express mail
  • Documented and communicated actions and continuing needs to support continuity among work teams
  • Transmitted information and documents to customers via computer and mail
  • Leveraged specialized software to edit or format text and graphics

Front Desk Manager

Automall Carwash
01.2020 - 01.2021
  • Conducted monthly meetings to create business plans to drive successful monthly business
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Led and directed team members on effective methods, operations and procedures

Manager

Grab-N-Geaux
02.2018 - 01.2020
  • Counseled and disciplined employees, driving performance improvement
  • Implemented management and communication practices to promote talent acquisition and team synergy
  • Established strategic goals by gathering pertinent business and operations information
  • Coached and motivated team, driving sales and delivering exceptional customer service
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
  • Collaborated with staff to develop and carry out processes, resulting in improved performance
  • Established control systems for costs and labor, meeting budget guidelines

Server

Quaker steak and lube
01.2015 - 05.2018
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
  • Greeted and accommodated guests, building positive experience from first interaction
  • Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
  • Memorized menu to help diners make informed meal choices
  • Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff

Education

High School Diploma -

Kinder high school
Kinder, LA
05.2013

Skills

  • Call Answering and Routing
  • Security Awareness
  • Data Entry and Database Software
  • Greeting and Seating Clients
  • Computer Proficiency
  • Telephone Answering
  • Google Docs
  • Call Transfers
  • Intuit QuickBooks
  • Appointment Booking
  • Administrative and Clerical Support

Languages

Sign language
Limited Working

Timeline

Receptionist

Ameriscape lawn and landscape
12.2021 - 10.2022

Sales

Lafayette Power Sports South
10.2021 - Current

Receptionist

Stonebridge
01.2021 - 12.2021

Front Desk Manager

Automall Carwash
01.2020 - 01.2021

Manager

Grab-N-Geaux
02.2018 - 01.2020

Server

Quaker steak and lube
01.2015 - 05.2018

High School Diploma -

Kinder high school

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Michaela Costanza