Michael J Cook JR
Covington
Summary
Goal-oriented banking professional with expertise in efficiently managing diverse customer needs. Proven track record of enhancing customer satisfaction and increasing bank revenue through effective service and knowledgeable product recommendations. Strong communicator with a focus on team collaboration and problem resolution.
Overview
13
13
years of professional experience
Work History
Universal Banker
American Bank & Trust Company
Covington
05.2025 - Current
- Facilitated account openings and addressed product inquiries for customers.
- Processed transactions at service counter with accuracy and efficiency.
- Educated clients on banking products to enhance financial literacy.
- Collaborated with team members to refine customer service strategies.
- Resolved customer complaints promptly and professionally.
- Promoted bank promotions and new offerings to boost customer engagement.
- Conducted routine audits of cash drawers and transactions to ensure accuracy.
- Managed deposits, withdrawals, loan payments, and other financial transactions.
Universal Banker
Home Bank & Trust Company
06.2024 - 07.2025
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Receiving Manager and Accounts Agent
Tractor Supply Company
04.2013 - 05.2024
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Managed inbound receiving departments.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Gathered and processed merchandise returns.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Pulled, verified, and packaged items for shipment.
Education
High School Diploma -
Slidell High School
Slidell, LA05-2010
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Product stocking
- Punctual and reliable
- Customer service-focused
- Workplace safety
- Assisting customers
- Stock rotation
- Heavy lifting
- Flexible schedule
- Cleaning and sanitation
- Training and mentoring
- Customer Service-oriented
- Merchandise stocking
- Restocking produce
- Store maintenance
- Food preparation
- Team contribution
- Cleaning skills
- Cleaning and sanitizing
- Removing defective products
- Shelf organizing
- Cashier experience
- Relationship building
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Account management
- Transaction processing
- Financial education
- Customer engagement
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Service excellence
- Deposit processing
- Document preparation
- Risk management
- Banking software navigation
References
References available upon request.
Timeline
Universal Banker
American Bank & Trust Company
05.2025 - Current
Universal Banker
Home Bank & Trust Company
06.2024 - 07.2025
Receiving Manager and Accounts Agent
Tractor Supply Company
04.2013 - 05.2024
High School Diploma -
Slidell High School