Michelle Colbert
Mansfield
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Admitting Representative roles with high-volume customer demands.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Accenture
09.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
CVS Minute Clinic
11.2022 - 06.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered customer support to high call load each shift.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Phlebotomist
Kedplasma
07.2015 - 11.2021
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Admitting Representative
Desoto Regional Hospital
06.2017 - 07.2021
- Desoto regional hospital — admitting Rep
- I was accountable for ensuring the smooth administration of a healthcare company,& hospital
- Admitting all patients into the Er ,in a fast my manner & making sure all information was correct.
- Checked patient information and insurance coverage.
- Determined charges and collected co-pays.
- Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
Education
Associate Degree - Medical Billing Specialist
Ultimate Medical Academy
Clearwater, FL05-2025
High School Diploma -
Mansfield High School
Mansfield, LA12.2015
Skills
- Verbal and Written Communication
- Customer Account Management
- Call Documentation
- Data Entry and Maintenance
- Customer Service
- Quality Standards and Protocols
- Patient Needs Assessment and Referral
- Caring and Empathetic
- Gathering Information from Patients
- Explaining Policy and Procedures
- Patient Confidentiality and Data Security
- Registration and Scheduling
Timeline
Customer Service Representative
Accenture
09.2024 - 01.2025
Customer Care Representative
CVS Minute Clinic
11.2022 - 06.2023
Admitting Representative
Desoto Regional Hospital
06.2017 - 07.2021
Phlebotomist
Kedplasma
07.2015 - 11.2021
High School Diploma -
Mansfield High School
Associate Degree - Medical Billing Specialist
Ultimate Medical Academy
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