Michelle Colley Coles
Metairie,LA
Summary
Dedicated and compassionate Registered Nurse with over 22 years of experience in multiple fields. Adept at quickly learning new technologies and processes for driving success. Calm and level-headed with the ability to handle difficult and high-stress situations.
Overview
21
21
years of professional experience
Work History
Clinical Operations Specialist/DELTA NCM
Optum/Landmark Health
01.2022 - Current
- Provided leadership, training, support and education on best practices.
- Helped with setting up, hiring and training new staff for all new implementations in new markets or new states.
- Mentored nurses, fostering professional growth through guidance on best practices in the industry.
- Devised and implemented processes and procedures to streamline operations.
Nurse Care Manager
Landmark Health
06.2019 - 01.2022
- Worked with providers to define quality metrics including HEDIS and outcome reporting process.
- Streamlined workflow efficiency by collaborating with team members to optimize utilization of resources and prevent gaps in care.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Conducted thorough assessments of patients'' physical, emotional, social, and environmental needs to develop tailored care plans.
- Collaborated with community organizations to connect patients to additional resources for further support in achieving their health goals.
- Offered leadership, support and clinical expertise within care management teams to achieve outcomes.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Interventional Radiology Nurse/Pain Management Registered Nurse
Ochsner Medical Center
02.2017 - 06.2019
- Charge Registered Nurse
- Report directly to director and supervisor to make sure the work flow is being completed in a timely manner
- Responsible for monthly chart audits to ensure proper procedure and charting during the intra phase of care.
- Efficiently managed time-sensitive tasks within fast-paced environments without compromising the quality of care provided to patients.
- Improved patient outcomes by providing expert care and monitoring during interventional radiology procedures.
- Reduced procedure times by efficiently coordinating with radiologists and other healthcare professionals during examinations.
- Streamlined the pre-and post-procedure processes, ensuring proper patient preparation and thorough follow-up care.
Wound Care Nurse
RestorixHealth/Wound Care Specialists
11.2009 - 02.2017
- Charge/Staff RN
- Supervise the clinic team by planning, coordinating and directing clinic operations by helping provide leadership support in establishing business related priorities.
- Preceptor to newly hired doctors and newly hired nurses.
- Responsible for monthly chart audits including ensuring consistency between the treatments administered and medical records.
- Prepare audit reports by providing details of the discrepancies and relevant recommendations for improvements.
- Assign codes on all diagnoses, procedures, professional services, and supplies with the most accurate and descriptive ICD, CPT
Float Registered Nurse
East Jefferson General Hospital Health
10.2005 - 11.2009
- Strong clinical experience with Oncology, Orthopedics/Neurology, Telemetry, Postpartum, Med-Surg settings.
- Floating to numerous floors of the hospital to provide direct patient care during a single shift if needed.
- Improved patient outcomes by consistently providing high-quality care and effectively prioritizing tasks in fast-paced, dynamic environments.
Oncology Staff Registered Nurse
Ochsner Medical Center
01.2003 - 08.2005
- Charge/Staff RN
- ONC certified
- Administered chemotherapy and other targeted therapies safely, following stringent protocols to minimize adverse effects on patients.
Education
Associate Degree in Nursing -
Delgado Community College/Charity
New Orleans, LA12.2002
Skills
- Emergency Response
- Quality Assessment
- Management Collaboration
- Performance monitoring
- Audit Reporting
- Strong Clinical Judgement
Accomplishments
Ochsner Clinical Ladder Level 2
Ochsner Voice Committee Member
Charity School of Nursing Award of Merit for Consistently Outstanding Clinical Performance
Delgado Community College-Honors Scholarship
Timeline
Clinical Operations Specialist/DELTA NCM
Optum/Landmark Health
01.2022 - Current
Nurse Care Manager
Landmark Health
06.2019 - 01.2022
Interventional Radiology Nurse/Pain Management Registered Nurse
Ochsner Medical Center
02.2017 - 06.2019
Wound Care Nurse
RestorixHealth/Wound Care Specialists
11.2009 - 02.2017
Float Registered Nurse
East Jefferson General Hospital Health
10.2005 - 11.2009
Oncology Staff Registered Nurse
Ochsner Medical Center
01.2003 - 08.2005
Associate Degree in Nursing -
Delgado Community College/Charity
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