Michelle East
Bossier City,LA
Summary
Dynamic House Supervisor RN with extensive experience at Physicians Behavioral Hospital, excelling in crisis management and team coordination. Proven track record in optimizing patient care through effective communication and adherence to safety standards. Skilled in fostering a collaborative environment, enhancing overall patient satisfaction and care outcomes.
Overview
48
48
years of professional experience
Work History
House Supervisor RN
Physicians Behavioral Hospital
Shreveport, LA
06.2022 - Current
- Supervised daily operations of psychiatric unit, ensuring compliance with safety and regulatory standards.
- Coordinated patient admissions and discharges, optimizing workflow efficiency across multidisciplinary teams.
- Initiated and revised care plans for all patients.
- Implemented training frameworks for new staff encouraging skill growth and adherence to best practices in behavioral health.
- Conduct patient rounding and assessments bi-hourly.
- Facilitating care coordination among physicians and patients.
- Coordinating and overseeing medication ordering
- Experienced in crisis management.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Trained and certified in basic life support.
- Orchestrated transfers as required.
- Documenting daily observations on each assigned patient
Registered Nurse
Ochsner LSU Health
Shreveport, LA
07.2018 - 2020
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with protocols.
- Monitored vital signs and patient conditions, promptly reporting changes to healthcare team for timely intervention.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Educated patients and families on health management, promoting adherence to treatment plans and enhancing overall wellness.
- Implemented best practices in infection control, contributing to improved patient outcomes and reduced hospital-acquired infections.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Educated family members and caregivers on patient care instructions.
Unit Supervisor
University Health / Louisiana State Hospital Shreveport
Shreveport, LA
11.2010 - 07.2018
- managing patient admissions and discharges in electronic medical records.
- facilitating secure entry for visitors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- engaging with patients and families.
- creating reports for nursing personnel.
- developing patient census for physicians.
- Updated legal notes and expiration dates for physicians
- managing coroner commitment documentation.
- facilitated training for new staff on administrative procedures and office protocols ensuring uniformity
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Team Leader
AT&T
Shreveport, LA
08.1978 - 03.2008
- Led team to achieve operational efficiency through streamlined communication and collaboration.
- Mentored junior staff, enhancing their skills in customer service and technical support.
- Coordinated cross-functional teams to ensure project objectives were met on time and within budget.
- Analyzed performance metrics to identify areas for improvement in service delivery and product offerings.
- Facilitated regular team meetings focused on continuous improvement and problem-solving initiatives.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Education
Associate of Science - Nursing
Northwestern State University of Louisiana
Natchitoches, LA05-2018
High School Diploma -
Parkway High School
Bossier City, LA08-1978
Skills
- Effective organizational management
- Teamwork
- Time management
- Reliability
- Patient care assessment
- Effective problem resolution
- Detail-oriented approach
- Critical thinking skills
- Multi-tasking skills
- Leadership skills
- Customer service skills
- Proficient in maintaining composure under pressure
- Medication administration
- Phone etiquette
- Proficient in electronic health records
- NVCI training
- CPR certified
- HIPAA guidelines
- Professionalism
- Adaptability
Timeline
House Supervisor RN
Physicians Behavioral Hospital
06.2022 - Current
Registered Nurse
Ochsner LSU Health
07.2018 - 2020
Unit Supervisor
University Health / Louisiana State Hospital Shreveport
11.2010 - 07.2018
Team Leader
AT&T
08.1978 - 03.2008
Associate of Science - Nursing
Northwestern State University of Louisiana
High School Diploma -
Parkway High School