Michelle Roberts
Slidell
Summary
Resourceful and experienced worker offering expertise in customer service, scheduling and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Secretary
Bowling USA, Tuesday Night Mix
Slidell, LA
09.2024 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Club Treasurer
Bowling USA, Tuesday Night Mix
Slidell, LA
09.2023 - Current
- Managed cash flow effectively, ensuring the timely payment of bills and reimbursements to members.
- Safeguarded club assets through diligent oversight of all banking transactions and account reconciliations.
- Enhanced financial transparency by implementing a detailed budget and tracking system for club expenses.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Nanny/ Stay at Home Mom
Slidell, LA
09.2017 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Played games, worked on puzzles, and read books to young children.
Manager / Bar Tender
Buffalo Wild Wings
Slidell, LA
07.2007 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained staff schedules to ensure optimal coverage and efficiency.
- Managed financial transactions and ensured accurate bank deposits.
- Updated the system with daily figures efficiently.
- Scheduled and organized meetings to enhance team collaboration.
- Recruited new employees.
Server
Buffalo Wild Wings
Hammond, Louisiana
04.2007 - 06.2007
- Putting in orders, taking food out, opening and closing checks
- Opening restaurant including: making teas, counting cash drawer, setting up chairs
- Closing restaurant including: cleaning floors, cleaning bathroom, closing cash drawer, cleaning coke machines, sweeping, moping
Sales Associate
Victoria's Secret
Mandeville, Louisiana
07.2006 - 06.2007
- Cashier: Knowledgeable about the store to better serve clients, process voided sales and returns, report stolen items to corporate, process damaged items, go to bank
- Processing: checking in freight, processing each item, censoring items, replenishing product, storing product
- Greeting clients, cleaning store, straightening product out on floor
Manager
Coffee Rani
Covington / Mandeville, Louisiana
05.2000 - 02.2007
- Ordering coffee including: syrups, bulk coffee, retail coffee, teas, espresso cleaner special order coffee
- Ordering beverages including: coke, beer, wine, other local vendors
- Ordering pastries: 7 local vendors, Sysco, Tree of Life
- Ordering paper products: Togo bags (paper and plastic), Togo utensils, gallon jugs, register paper, register ink, Togo menus
- Scheduling front of house for two locations
- Payroll: running payroll for each period, checking hours, calling in raises, calling in payroll, going to bank, counting cash tips and distributing them, keeping cash box balanced
- Hiring and firing of employees (2 locations)
- Evaluations of employees every 6mo
- Managing hours worked between employees and keeping labor percentages low
- Basic duties: Opening restaurant: counting cash box, brewing coffees and teas, serving food, getting specials for day, putting catering orders together, cutting hours, prepping throughout day to keep up on stock and to keep everything fresh
- Closing restaurant: closing registers, sending employees home, cleaning floors and restrooms, closing tickets, restocking beverages check catering orders for next day
- Kitchen management: opening restaurant, serving food (7:30am – 9pm breakfast, lunch, and dinner), prepping food from scratch daily, working flat top, Served: pastas, sandwiches, salads, burgers, entrees, large Sunday brunch menu
- Ordering: Produce from Capital City, Sysco, Cairo Food Services, La fish, New Orleans fish
- Over all Keeping the work place a healthy environment to work in
Education
Associate of Applied Science - Biology
Delgado Community College
New Orleans, LA05-2013
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Cash management
- Bookkeeping
- Accounting management
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Team leadership
Timeline
Secretary
Bowling USA, Tuesday Night Mix
09.2024 - Current
Club Treasurer
Bowling USA, Tuesday Night Mix
09.2023 - Current
Nanny/ Stay at Home Mom
09.2017 - Current
Manager / Bar Tender
Buffalo Wild Wings
07.2007 - 04.2016
Server
Buffalo Wild Wings
04.2007 - 06.2007
Sales Associate
Victoria's Secret
07.2006 - 06.2007
Manager
Coffee Rani
05.2000 - 02.2007
Associate of Applied Science - Biology
Delgado Community College