Michelle Steib-Dennis
Sorrento
Summary
To find a job where I can utilize my IT skills and customer service skills.
Overview
21
21
years of professional experience
Work History
COX COMMUNICATIONS
Baton Rouge, LA
05.2017 - Current
- Responsible for assisting customers with technical support with cable, internet, phone, email and mobile
- Responsible for assisting customers in chat with technical support and billing issues.
- Responsible for assisting residential and business customers with billing issues and tech support
- Maintaining a satisfactory score card while working from home.
LABCORP
Baton Rouge, LA
01.2016 - 01.2017
- Responsible for entering test for urine and blood specimens
- Verifying that all test for patient was entered into the system
- If additional test were required had to do pour offs
- At the end of the night responsible for packing all specimens and sending to lab in Alabama for testing.
KINGSLEY HOUSE FAMILY RESOURCE CENTER
LaPlace, LA 70068
06.2006 - 07.2009
- Responsible for answering the telephone, filing and other clerical duties
- Entering information into DSS/OCS system for participants enrolled
- Entering information into CMS with information regarding participants for Kingsley House
- Responsible for doing intakes on participants enrolled in programs
- Entering data into AAPI and Nurturing for the Nurturing Program
- Entering data into the web-based program STARS for the After School for All Program
- Entering data into the web-based program ServicePoint for the OMH grant
- Data entry into various other data systems relevant to programs with Kingsley House
- Overseer over academic summer program, sponsored by TANF/After School for All.
KUEHNE-NAGEL, INC.
St. Rose, LA 70087
08.2002 - 09.2005
- Responsible for handling the Fruit of the Loom account
- Clearing their entries through various U.S
- Customs ports
- Lots of data entry required and customer contact with clients
- Responsible for handling the account and taking care of all problems and entries.
FRITZ, A UPS COMPANY
St. Rose, LA 70087
- 07.2002
- Responsible for handling the Fruit of the Loom account in the first 3 years of employment and then responsible for handling the Georgia Pacific account
- Clearing entries through various U.S
- Customs ports
- I handled the customer service on both accounts and I did the data entry for these customers.
Education
Associate of Science - IT ANALYST/CYBER SECURITY
University of Phoenix
Tempe, AZ12.2024
Education
GRAND CANYON UNIVERSITY
01.2011
BA - Criminal Justice
KEISER COLLEGE (ONLINE COURSES)
05.2008
Pre-Law
SOUTHERN UNIV & A&M COLLEGE
08.1987
Computer Science
NICHOLLS STATE UNIV
05.1984
ST. JAMES HIGH SCHOOL
St. James, LA05.1983
Skills
- Typing – 85wpm
- Shorthand 65wpm
- 10-key punch calculator
- Data entry
- Certified Medicaid representative
- BLS/CPR certification
Accomplishments
- Graduated from Rev-Up scored card of 4.7 as Salutatarian
- Best of the Bayou Top Team - September 2017
- Best of the Bayou Top 5% May 2018
- Best of the Bayou Top Team - September 2018
- Gold Standard Recognition First Quarter 2018 Top 10%
- Gold Standard Recognition Second Quarter 2018 - Top 10%
- Best of the Bayou Top Team - February 2019
- Gold Standard Recognition First Quarter 2019
Timeline
COX COMMUNICATIONS
Baton Rouge, LA
05.2017 - Current
LABCORP
Baton Rouge, LA
01.2016 - 01.2017
KINGSLEY HOUSE FAMILY RESOURCE CENTER
LaPlace, LA 70068
06.2006 - 07.2009
KUEHNE-NAGEL, INC.
St. Rose, LA 70087
08.2002 - 09.2005
FRITZ, A UPS COMPANY
St. Rose, LA 70087
- 07.2002
Associate of Science - IT ANALYST/CYBER SECURITY
University of Phoenix
Education
GRAND CANYON UNIVERSITY
BA - Criminal Justice
KEISER COLLEGE (ONLINE COURSES)
Pre-Law
SOUTHERN UNIV & A&M COLLEGE
Computer Science
NICHOLLS STATE UNIV
ST. JAMES HIGH SCHOOL
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