Michelle Waldron
Prairieville
Summary
Dynamic leader with a proven track record at Ann Taylor Loft, excelling in client-oriented service and strategic decision-making. Achieved sales growth through strong customer relations, effective coaching and innovative merchandising strategies. Renowned for fostering team collaboration and enhancing customer satisfaction, while maintaining operational excellence and efficient project coordination.
Overview
2026
2026
years of professional experience
Work History
Multi Unit Retail Manager
Ann Taylor Loft
02.2024 - Current
- Managed daily operations to ensure optimal multi store performance and customer satisfaction.
- Fostered a welcoming environment to enhance the customer shopping experience and loyalty.
- Resolved customer inquiries and issues promptly, maintaining high service standards.
- Maintained compliance with company policies and procedures to ensure operational excellence.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Answered questions about store policies and addressed customer concerns.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Trained and developed team members to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends and optimize inventory management practices.
Retail Store Manager
Ann Taylor Loft
2009 - Current
- Trained and supervised staff to maintain high standards of product knowledge and customer engagement.
- Conducted regular team meetings to communicate goals, expectations, and performance feedback.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Boosted employee retention rates by fostering a positive work environment, and providing growth opportunities
- Developed merchandising strategies to enhance product visibility and drive sales growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Science - Elementary Education
Trinity College of Jacksonville
Jacksonville, FL01-1997
Skills
- Client-oriented
- Effective time management
- Coaching and guidance
- Strategic decision-making
- Upholding superior customer service standards
- Strong interpersonal communication
- Efficient project coordination
- Client relationship development
- Collaborative networking abilities
- Skilled at prioritizing and executing tasks simultaneously
- Strategic issue resolution
- Dependable and reliable
Timeline
Multi Unit Retail Manager
Ann Taylor Loft
02.2024 - Current
Retail Store Manager
Ann Taylor Loft
2009 - Current
Bachelor of Science - Elementary Education
Trinity College of Jacksonville