Mierielle Gray
Sikes
Summary
Dedicated employee with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warranty Administrator
P.K. Smith Motors
Winnfield
01.2024 - 05.2024
- Precisely calculated refunds, premiums, and adjustments.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Organized information by using spreadsheets, databases or word processing applications.
- Followed up on payments for outstanding claims.
- Resolved discrepancies in warranty coverage for customers.
- Collaborated with team members on special projects as needed.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
Patient Access Representative
Northern Louisiana Medical Center
Ruston
11.2022 - 02.2023
- Verified insurance coverage for services provided by the facility.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Assembled registration paperwork and placed identification bands on patient.
- Ensured accuracy of all data entered into computer system.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Collaborated with other departments to ensure quality customer service was delivered.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Screened patients for eligibility for state, local and federal assistance programs.
- Greeted patients and visitors in a courteous and professional manner.
Patient Access Representative
Ochsner LSU Health
Monroe
10.2021 - 08.2022
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Counselled patients on potential financial liabilities and payment requirements.
- Explained various admission forms and policies, acquiring signatures for consent.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Patient Access Representative
Hardtner Medical Center
Olla
10.2019 - 09.2021
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Facilitated communication between patients, staff members, and third party payers.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into electronic medical records system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Greeted patients and visitors in a courteous and professional manner.
Education
High School Diploma -
Weston High School
Jonesboro, Louisiana05-2014
Some College (No Degree) - Business Administration And Management
Louisiana Delta Community College
Monroe, LASkills
- Microsoft 365
- 75 WPM
- Documentation accuracy
- Attention to detail
- Time management
- Financial transactions
- Dispute resolution
- Records maintenance
- Appointment scheduling
- Excellent communication
- Insurance claim forms review
- Organizing and prioritizing work
- Policy requirements and eligibility
- Multi-tasking
- Complaint handling
- Insurance law
Languages
English
Full Professional
Certification
- EPIC Software certified
- Microsoft Software certified
- CPR certified
- CPI certified
- CNA certified
- Phlebotomy license
References
References available upon request.
Timeline
Warranty Administrator
P.K. Smith Motors
01.2024 - 05.2024
Patient Access Representative
Northern Louisiana Medical Center
11.2022 - 02.2023
Patient Access Representative
Ochsner LSU Health
10.2021 - 08.2022
Patient Access Representative
Hardtner Medical Center
10.2019 - 09.2021
High School Diploma -
Weston High School
Some College (No Degree) - Business Administration And Management
Louisiana Delta Community College