Mikah Nguyen
OPELOUSAS
Summary
Dedicated and dependable customer support professional with over two years of experience assisting customers remotely by phone. Experienced in helping customers rent storage units, process payments, resolve account issues, and provide excellent customer service. Strong communication, problem-solving, and multitasking skills with experience working in a remote environment. Seeking a remote position where I can continue providing outstanding customer support while expanding my professional skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Automated Storage
OPELOUSAS
05.2024 - 06.2026
- Managed high volume of inbound customer calls, maintaining professionalism and efficiency.
- Facilitated rental of self-storage units over the phone, ensuring customer needs were met.
- Resolved customer concerns regarding online accounts and reservations.
- Processed customer payments and explained billing information.
- Maintained accurate customer information while following company procedures.
- Provided friendly, timely service to enhance customer satisfaction.
Skills
- Customer Service
- Remote Work
- Telephone Support
- Payment Processing
- Problem Solving
- Communication
- Data Entry
- Time Management
- Multitasking
- Computer Skills
- Microsoft Office
- Email Communication
Timeline
Customer Service Representative
Automated Storage
05.2024 - 06.2026