Mikel Guidry
Metairie
Summary
Dynamic and empathetic Customer Success professional with over 6 years of experience in client-facing roles, including talent acquisition, customer service, and account management. Proven track record of fostering strong client relationships, driving customer satisfaction, and implementing effective SaaS solutions. Eager to leverage my background in diverse industries to contribute to customer success initiatives.
Overview
8
8
years of professional experience
Work History
Talent Acquisition Specialist
Aveanna Healthcare
09.2022 - Current
- Faced with the challenge of improving recruitment processes to enhance candidate experience and reduce time-to-hire in a competitive healthcare market
- Implemented a streamlined digital onboarding process, utilizing tools like G Suite and Zoom, and introduced data-driven strategies to track performance metrics
- Achieved a 30% reduction in average time-to-hire while increasing candidate satisfaction scores by 25%
- Data analysis, process improvement, digital tool proficiency, stakeholder engagement.
Assistant Manager
Enterprise Rent-A-Car
01.2019 - 01.2022
- Identified a need for improved customer retention and satisfaction in a highly competitive rental market
- Developed and executed a customer feedback system that integrated with Slack for real-time response and led a team to design personalized customer engagement strategies
- Increased customer retention rate by 20% and improved overall customer satisfaction by 15%
- Customer relationship management, team leadership, communication, problem-solving.
Assistant General Manager
Extended Stay America
01.2016 - 01.2019
- Tasked with increasing hotel occupancy and revenue during off-peak seasons
- Spearheaded a local marketing campaign and negotiated corporate deals, utilizing CRM software for targeted communications
- Boosted occupancy rates by 18% and grew annual revenue by 10%
- Sales and negotiation, marketing strategy, CRM software, analytical thinking.
Education
Bachelor of Science in Business Administration - Management
University of Louisiana
Lafayette, LA05.2018
Skills
- Expertise in developing and executing strategies that enhance customer satisfaction and advocacy
- Exceptional ability to communicate complex ideas clearly and empathetically, fostering strong relationships
- Thrives in fast-paced and ambiguous environments, with a keen ability to adapt and grow from feedback
- Proficient in G Suite, Zoom, Slack, Intercom, Canva, and various CRM platforms Passionate about leveraging technology to improve efficiency and outcomes
- Strong background in utilizing data analytics to inform strategic decisions and improve processes
Timeline
Talent Acquisition Specialist
Aveanna Healthcare
09.2022 - Current
Assistant Manager
Enterprise Rent-A-Car
01.2019 - 01.2022
Assistant General Manager
Extended Stay America
01.2016 - 01.2019
Bachelor of Science in Business Administration - Management
University of Louisiana
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