Mikka Shiryaev
Lafayette
Summary
Developed exceptional customer service and cash handling skills in high-paced, customer-focused environment. Demonstrates effective problem-solving abilities and efficient task management while ensuring positive customer experience. Ready to transition into new field by leveraging these transferrable skills for impactful contributions.
Overview
4
4
years of professional experience
Work History
Gate/Concessions Worker
Carencro Sports Complex
10.2022 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash, credit and debit card transactions accurately.
- Reconciled daily cash drawers and prepared end-of-day reports.
- Balanced cash drawer at the end of each shift per company standards.
Host
Fezzo's
07.2021 - 07.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Science - Psychology
University of Louisiana At Lafayette
Lafayette, LA05-2027
High School Diploma -
David Thibodeaux STEM Magnet Academy
Lafayette, LA05-2023
Skills
- Customer service
- Team collaboration
- Cleanliness maintenance
- Multitasking proficiency
- Professionalism and courtesy
- Effective time management
- Food safety
- Adaptable to change
- Exceptional communication
- Cash handling proficiency
- Food preparation
- Telephone reception
- Guest relations
Timeline
Gate/Concessions Worker
Carencro Sports Complex
10.2022 - Current
Host
Fezzo's
07.2021 - 07.2022
Bachelor of Science - Psychology
University of Louisiana At Lafayette
High School Diploma -
David Thibodeaux STEM Magnet Academy
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