Milani Smith
Baton Rouge
Summary
Communications professional with a strong background in customer service, management, and community outreach. Proven ability to build connections and foster relationships that drive positive community impact. Holds an Associate’s degree in Communications from Fullerton College and pursuing further education at Southern University. Aiming for a career in public relations or marketing, leveraging communication and leadership skills to enhance organizational outreach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outreach Specialist
Umoja Fullerton College
Fullerton
08.2024 - 06.2025
- Collaborated with cross-functional teams, staff, and faculty.
- Responded to program direct messages on social media, and Microsoft Teams messages in a timely manner.
- Created marketing materials, such as flyers and posters, for outreach events.
- Managed and grew the social media presence across platforms such as Instagram and the program website, including content planning, scheduling, and community engagement.
- Analyzed social media presence to inform future programs and events.
- Assisted in developing comprehensive marketing strategies and campaigns to achieve enrollment targets, and enhance program visibility.
- Welcomed and greeted students and guests into the Umoja Village Space
- Answered phones, responded to voice messages, and conducted reminder calls, as needed.
- Regularly monitored the email account and replied to general questions.
- Scheduled appointments at the front desk and over the phone.
- Assisted in the administration of Umoja events.
- Served as the historian of the program by taking photos with the center camera at events and services throughout the year.
- Supported department and campus-wide initiatives, as needed.
- Developed outreach programs to engage diverse student populations at Umoja Fullerton College.
- Delivered presentations to students about the program.
Server
Cafe Sevilla
Long Beach
09.2024 - 03.2025
- Memorized historical information about Spanish cuisine for our guests.
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete.
- Familiarized myself with fine dining within a fast-paced environment.
- Up-sold additional items to guests.
- Multitasked by efficiently handling multiple orders at once.
- Provided excellent customer service and quality cuisine.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server/Supervisor
Old Spaghetti Factory
Fullerton
09.2021 - 07.2024
- As a server, responsibilities included:
- Greeted customers in a friendly and professional manner.
- Interacted with guests at assigned stations.
- Maintained accurate orders for all assigned guests.
- Operated computers, credit card machines, and other electronic equipment accurately and efficiently.
- Provided excellent customer service in a fast-paced dining environment.
- Trained new servers on menu items and customer service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- As a supervisor, responsibilities included:
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Assisted with bussing of tables, overseeing kitchen operations, and expediting food.
- Monitored customer service levels and provided feedback to staff to ensure customer satisfaction.
Sales Associate
Kohl's Department Store
La Habra
10.2020 - 09.2021
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Retrieved and delivered drive-up orders to customers.
- Packaged and loaded returned items through Amazon.
- Developed and implemented a customer loyalty program that increased customer retention.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier/Food Packager
Popeyes Louisiana Chicken
La Mirada
11.2019 - 07.2020
- Packed and expedited food
- Processed customer transactions accurately and efficiently at popular fast-food restaurant.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workspace in compliance with health standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Upsold additional items.
Education
Associates Degree - Communications
Fullerton College
Fullerton05.2024
High School Diploma -
La Mirada High School
La Mirada05.2020
Bachelor of Arts - Mass Communication
Southern University And A&M College
Baton Rouge, LASkills
- Customer service
- Microsoft Office
- Food preparation
- Team collaboration
- Event coordination
- Social media management
- Presentation skills
- Restaurant operations
- Sales
- Communication skills
- Adaptability
- Trustworthiness
Certification
- Oct 2024 — Oct 2027: Food Handler's Card
- Aug 2022 — Aug 2025: Responsible Beverage Service Certificate
Languages
English
References
References available upon request.
Timeline
Server
Cafe Sevilla
09.2024 - 03.2025
Outreach Specialist
Umoja Fullerton College
08.2024 - 06.2025
Server/Supervisor
Old Spaghetti Factory
09.2021 - 07.2024
Sales Associate
Kohl's Department Store
10.2020 - 09.2021
Cashier/Food Packager
Popeyes Louisiana Chicken
11.2019 - 07.2020
Associates Degree - Communications
Fullerton College
High School Diploma -
La Mirada High School
Bachelor of Arts - Mass Communication
Southern University And A&M College