Mindy Gutierrez
Marrero
Summary
Dynamic professional with a proven track record at Academy Sports Outdoors, enhancing customer satisfaction through complex problem-solving and exceptional service. Skilled in inventory management and fostering strong stakeholder relationships, I excel in creating efficient workflows and maintaining a collaborative team environment. Committed to continuous improvement and employee engagement.
Overview
31
31
years of professional experience
Work History
Associate
Academy Sports Outdoors
01.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Manager
The Bistro by One Smart Cookie
09.2012 - 08.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manger
Lido
09.1994 - 11.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Dental Assistant
Bryman College
Lockport, LA06.2004
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer engagement
- Complex Problem-solving
- Courteous and professional
Timeline
Associate
Academy Sports Outdoors
01.2025 - Current
Manager
The Bistro by One Smart Cookie
09.2012 - 08.2025
Manger
Lido
09.1994 - 11.2011
Dental Assistant
Bryman College
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