Minnie Alexander

Answering incoming calls for all clinics and scheduling patients in Ochsner's system. Ensuring patients are matched with the correct clinic and provider for their appointment preference.

Collecting and verifying accurate information relating to registration and insurance. Assisting and directing non medical calls and concerns to appropriate departments

• Gained in-depth understanding of company products, systems and policies to give customers expert support.
• Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
• Handled high call volumes while maintaining a courteous and professional demeanor.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.

• Advocated for customer needs and preferences, contributing to improved product offerings and service quality.
• Enhanced team productivity by collaborating on complex cases with colleagues.
• Utilized inbound and outbound telephone techniques to solidify and build client relationships.
• Served as a reliable point of contact between customers and internal teams, facilitating seamless communication that led to efficient problem-solving efforts.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Kept accounts in balance and ran daily reports to verify totals.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.