Dominique Williams
Slidell
Summary
Retail professional with solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and optimize inventory management. Reliable team player with focus on collaboration and adaptability, proficient in staff training and problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shop Manager
No Kings Tattoo
02.2025 - Current
- Maintained a clean, safe, and inviting shop environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Head Manager
Electric Ladyland Tattoo
01.2014 - 01.2025
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Implemented store policies and procedures to remain compliant with owners guidelines.
- Hired, trained, and mentored staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Implemented safety protocols, ensuring secure environment for both staff and customers.
Retail Manager
Macys Department Store
01.2011 - 01.2013
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Sales Associate
Zumiez
03.2009 - 01.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Retail Sales Associate
Hot Topic
03.2006 - 01.2009
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Associate in Criminal Justice - Criminal Justice
Onondaga Community College
Syracuse, NY05-2010
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee scheduling
- POS systems
- Visual merchandising
- Social media marketing
- Decision-making skills
- Scheduling
Certification
- Licensed Tattooer in the state of Louisiana 2025
- CPR Training - 2025
- Bloodbourne Training - 2025
Languages
Polish
Native or Bilingual
Timeline
Shop Manager
No Kings Tattoo
02.2025 - Current
Head Manager
Electric Ladyland Tattoo
01.2014 - 01.2025
Retail Manager
Macys Department Store
01.2011 - 01.2013
Retail Sales Associate
Zumiez
03.2009 - 01.2011
Retail Sales Associate
Hot Topic
03.2006 - 01.2009
Associate in Criminal Justice - Criminal Justice
Onondaga Community College
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