Missey Moore
Shreveport
Summary
Bringing expertise in client onboarding, benefits administration, and process improvement. Successful at increasing efficiency, ensuring compliance, and fostering cross-functional collaboration to enhance customer satisfaction. Skilled in claims management, data integrity, and customer retention with a focus on delivering high-quality account support.
Overview
8
8
years of professional experience
Work History
Group Benefits Implementation Specialist
The Hartford
01.2023 - 01.2025
- Managed high-volume benefit and service requests, ensuring timely policy activation and transitions, contributing to a 40% increase in case processing accuracy and speed.
- Acted as Subject Matter Expert (SME) on cross-functional projects, providing insights that improved workflow strategies and minimized operational delays.
- Reviewed and corrected RFP and plan change submissions, maintaining 100% accuracy rate in case tracking and quote system entries.
- Managed high volumes of client onboarding and plan updates, ensuring accuracy, timely intake management, and data integrity across quote and case systems.
- Served as Subject Matter Expert (SME) on client service-related projects, enhancing efficiency and transition success for complex portfolios.
- Conducted RFP and case reviews, executed policy activation, and supported underwriting, improving workflow speed and service outcomes.
Health Advocate Concierge
Blue Cross Blue Shield of Texas
01.2019 - 01.2023
- Delivered empathetic, compliant customer service to high volumes of members, resulting in 80% improvement in customer satisfaction scores.
- Created action plans from service feedback to improve quality assurance and member retention.
- Maintained financial accounts and processed health claims while ensuring 100% HIPAA compliance.
- Developed customer resolution plans and ensured HIPAA-compliant information handling, resulting in improved issue resolution times.
- Created action plans based on customer feedback to enhance service quality and member satisfaction.
- Collaborated with partners across business units to deliver accurate financial account servicing and consistent member experience.
Automotive Claims Adjuster
Pilot Catastrophe Services Inc
01.2018 - 01.2019
- Resolved complex auto claims and implemented workflow improvements that reduced claim resolution time by 60%.
- Tracked performance goals and exceeded daily productivity targets through strategic workload planning.
- Maintained client relationships and data accuracy across claims documentation processes.
- Investigated and resolved complex claims and created strategic resolution plans that enhanced claims processing accuracy.
- Monitored team performance and implemented productivity improvements that exceeded documentation goals.
- Built and retained strong client partnerships through service excellence and structured communication efforts.
Liability Adjuster
MetLife
01.2018 - 01.2018
- Investigated and negotiated liability and property claims using data analysis and stakeholder collaboration, achieving timely settlements in 95% of cases.
- Partnered with external vendors and medical professionals to streamline investigation timelines.
- Documented cases with high accuracy, reducing errors in claims records by 55%.
- Conducted property and liability claim investigations, negotiated settlements, and maintained documentation with high integrity.
- Built partnerships with third-party stakeholders and medical contacts to accelerate case resolutions.
- Maintained strong internal collaboration to improve claim handling and compliance adherence.
Auto Claims Representative
Liberty Mutual Insurance
01.2017 - 01.2018
- Served as liaison between underwriters, adjusters, and customers to streamline claim and policy processes.
- Provided policy education to customers, improving service transparency and trust.
- Analyzed customer records and statistical data to inform underwriting decisions and claims outcomes.
- Acted as liaison between insurers, underwriters, and customers to streamline claims processing and policy support.
- Analyzed claims data for policy adjustments and managed multiple projects with attention to detail.
- Delivered exceptional service through mentorship and proactive communication with customers and internal teams.
Education
Bachelor of General Studies (BGS) - Applied & Social Sciences Concentration
Louisiana State University Shreveport (LSUS)
Shreveport, LA12-2026
Skills
- Client relationship management
- Client onboarding process
- Employee benefits management
- Claims processing
- Account Support
- Process Improvement
- CRM Systems
- Data Integrity
- Compliance
- Cross-Functional Collaboration
- Workflow Optimization
- Customer Retention
Accomplishments
BlueCorps Honor Roll, The Hartford “Thank You” Award, Do the Right Thing Award, Helping Hand Award, Courageous Customer Advocate Award, Member First Award
AWARDS & RECOGNITION
BlueCorps Honor Roll, The Hartford “Thank You” Award, Do the Right Thing Award, Helping Hand Award, Courageous Customer Advocate Award, Member First Award
Timeline
Group Benefits Implementation Specialist
The Hartford
01.2023 - 01.2025
Health Advocate Concierge
Blue Cross Blue Shield of Texas
01.2019 - 01.2023
Automotive Claims Adjuster
Pilot Catastrophe Services Inc
01.2018 - 01.2019
Liability Adjuster
MetLife
01.2018 - 01.2018
Auto Claims Representative
Liberty Mutual Insurance
01.2017 - 01.2018
Bachelor of General Studies (BGS) - Applied & Social Sciences Concentration
Louisiana State University Shreveport (LSUS)