Mistie Overmyer
Iowa,Louisiana
Summary
Detail-oriented professional with a strong background in customer service and front desk operations. Proven ability to enhance guest experiences and resolve inquiries efficiently.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Grand Valley Rec Center
Battlement Mesa,Co
01.2026 - 03.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Implemented efficient scheduling for appointments and facility usage, optimizing resource allocation.
- Resolved customer inquiries and concerns promptly, improving overall visitor experience.
Caregiver
Chateau at Rifle
Rifle, CO
12.2024 - 11.2025
- Assisted residents with daily living activities, promoting independence and enhancing quality of life.
- Administered medications and monitored health conditions, ensuring compliance with care plans.
- Collaborated with healthcare professionals to develop individualized care strategies for residents.
- Provided companionship and emotional support, fostering a positive living environment for residents.
- Trained new staff on caregiving protocols and best practices, enhancing team performance and service quality.
- Implemented safety measures to reduce risks and ensure resident well-being in the facility.
- Maintained accurate documentation of resident care activities, improving communication among team members.
- Organized recreational activities to promote social engagement and mental wellness among residents.
Front Desk Agent
Western Slopes Inn and Suites
Parachute, CO
06.2024 - 12.2024
- Managed guest check-in and check-out processes to enhance customer satisfaction.
- Facilitated reservations and cancellations using property management software efficiently.
- Provided concierge services, including local attractions and dining recommendations to guests.
- Assisted with billing inquiries and payment processing to ensure accurate transactions.
- Conducted routine inspections of lobby areas to uphold cleanliness and organization standards.
- Resolved guest complaints promptly, maintaining a positive hotel experience.
- Trained new front desk agents on operational procedures and customer service best practices.
Cashier
Thunder River Market
Parachute, CO
10.2021 - 05.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining clean and organized checkout areas, enhancing customer experience.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Trained new staff on register operations and customer service protocols.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Greeted customers entering store and responded promptly to customer needs.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
Timeline
Front Desk Receptionist
Grand Valley Rec Center
01.2026 - 03.2026
Caregiver
Chateau at Rifle
12.2024 - 11.2025
Front Desk Agent
Western Slopes Inn and Suites
06.2024 - 12.2024
Cashier
Thunder River Market
10.2021 - 05.2024