Miyah Labeaud
Baton Rouge
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Phone Advisor
Kelly Connect (Client-Apple)
09.2023 - Current
- Utilized remote access tools proficiently during support sessions when needed to diagnose problems more effectively.
- Managed high-stress situations calmly, maintaining professionalism while resolving urgent customer concerns.
- Collaborated with team members to share knowledge and improve overall service quality.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Provided exceptional service, resulting in an increase in positive customer feedback.
Customer Service Representative
Sagility (Client-DentaQuest)
04.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Fraud Analyst
First Horizon Bank
02.2020 - 02.2022
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
Education
Master of IT -
Unitech Training Academy - Lafayette
Lafayette, LA09.2024
Non Degree Program - Patient Care Technician
Nunez Community College
Chalmette, LA12.2022
High School Diploma -
Sophie B Wright High School
New Orleans, LA05.2021
Skills
- Goal-Oriented
- Empathy and patience
- CRM software knowledge
- Fraud prevention
- Dispute Resolution
- Data Analysis
- Customer Service
- Active Listening
Timeline
Phone Advisor
Kelly Connect (Client-Apple)
09.2023 - Current
Customer Service Representative
Sagility (Client-DentaQuest)
04.2022 - 08.2023
Fraud Analyst
First Horizon Bank
02.2020 - 02.2022
Master of IT -
Unitech Training Academy - Lafayette
Non Degree Program - Patient Care Technician
Nunez Community College
High School Diploma -
Sophie B Wright High School
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