Melissa Richardson
Shreveport
Summary
Licensed Pharmacist with 20 years of professional service with experience in retail pharmacy, small town hospital pharmacy, government hospital pharmacy, Primary Care Outpatient Clinic pharmacy, and an iv infusion pharmacy- with managerial experience in all of the aforementioned settings. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times. Empathetic, caring, and intuitive during client interactions and adept at building trust and strong patient relations. Managerial skills with in-depth knowledge of HIPAA regulations and operational pharmacy procedures in a variety of settings. Well trained in preparing medications, training staff, maintaining inventory, and solving patient inquiries with hands-on experience supervising a team of employees with accountability for ensuring safe and accurate dispensing of medications.
Overview
26
26
years of professional experience
Work History
Surgical Dental Assistant
Arklatex Oral And Maxillofacial Surgery
Shreveport, LA
02.2021 - 05.2026
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Protected patients from infection by setting up and managing sterile operating fields.
- Gowned and gloved staff to help the team prepare for surgeries.
- Provided preoperative and postoperative education to patients and families to manage recovery.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- D.A.A.N.C.E. Certified - March 2022.
PRN Staff Pharmacist
North Caddo Medical Center
09.2016 - 07.2020
- Enter new patient profiles and prescriptions into medication input software system.
- Communicate directly with doctors in hospital via telephone, fax, computer and email.
- Manage drug and supply inventories.
- Dispense and deliver patient medications to patients throughout the hospital.
- Monitor the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
- Efficiently answer phone and process medication order requests from nurses, and doctors.
- Assist other pharmacy staff with drug inventory, purchasing, and receiving.
- Properly clean and maintain department equipment such as IV hoods.
- Maintain proper compliance logs, including for refrigerator temperatures and IV hood maintenance.
- Maintain drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
- Fill departmental requisitions and crash cart medication trays.
IV Intake Director
National Pharmacy
09.2017 - 03.2019
- Achieved increase in referrals and patient satisfaction by becoming more available to patients and their providers and making pricing more competitive for our pharmacy.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Answered numerous calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- Verified data integrity and accuracy.
- Worked directly with management, owners, and compliance officer to brainstorm, discuss strategy and mitigate intake pharmacy issues.
Clinical Pharmacist
Overton Brooks Va Medical Center
03.2005 - 06.2017
- Delivered high-quality pharmaceutical care in primary care clinic setting.
- Consulted with doctors and mid-level practitioners on pharmaceutical medication management in order to provide patients with optimal therapy for their specific conditions.
- Counseled patients on their daily medication usage and additions of new meds and their side effects and provided patient education to patients, as well as family members or care takers.
- Delivered monthly presentations to groups of patients with specific disease states to explain the importance of the medications they are prescribed in treating their specific conditions and monitored the progress of these patients in attendance of these presentations.
Pharmacist In Charge
CVS Pharmacy
01.2000 - 02.2005
- Being in charge of all aspects of my pharmacy including hiring, inventory control, customer satisfaction and all retail programs.
- Overseeing the Pharmacy department including hiring, firing and counseling Pharmacy staff, scheduling all Pharmacy personnel in order to best utilize staffing and hours available to our department.
- Filling prescriptions for our patients and counseling our patients on their individual medication regimens and building personal relationships with our patients and their families.
Education
Bachelor of Science - Pharmacy
University of Louisiana at Monroe
Monroe, Louisiana01-1999
Skills
- Retail pharmacy procedure knowledge
- Accurate pharmaceutical calculations
- Prescription filling training
- Medication Inventory Management
- Pharmacy law knowledge
- Prescription drug labeling
- HIPAA Regulations
- Prescription drug interaction assessment
- Exceptional patient care and interaction
- Excellent telephone counseling and helping patients and doctors with medication questions
- Efficient and accurate
- Inventory control
- Medication reviews
- Drug utilization review
- Pharmacy operations management
- Customer service, education, and counseling
- Monitoring therapeutic effectiveness
Timeline
Surgical Dental Assistant
Arklatex Oral And Maxillofacial Surgery
02.2021 - 05.2026
IV Intake Director
National Pharmacy
09.2017 - 03.2019
PRN Staff Pharmacist
North Caddo Medical Center
09.2016 - 07.2020
Clinical Pharmacist
Overton Brooks Va Medical Center
03.2005 - 06.2017
Pharmacist In Charge
CVS Pharmacy
01.2000 - 02.2005
Bachelor of Science - Pharmacy
University of Louisiana at Monroe