Summary
Overview
Work History
Education
Skills
Certification
References
Awards
Timeline
Generic

Molly Burd

Harahan

Summary


Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Known for high productivity and efficient task completion. Excels in communication and problem solving.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Billing and Titling

Mills Automotive Group
05.2024 - Current
  • Ensured financial balance between automobile sales agreements and accounting.
  • Coordinated integration of fresh and prior inventory.
  • Processed payroll-related sales commissions.
  • Ensured accurate maintenance of inventory and CIT records.
  • Facilitated processes for registrations with title clerk.
  • Ensured compliance with federal and state collection laws and regulations.
  • Answered customer questions regarding account discrepancies or problems.
  • Provided training and guidance to new members of the Billing team, as needed.
  • Assisted with month-end closing activities such as preparing journal entries related to cash receipts and collections.

Bartender

B & B Stafftenders
08.2022 - Current
  • Crafted signature cocktails and beverage presentations to enhance guest experience.
  • Trained and mentored junior bartenders in mixology techniques and customer service standards.
  • Managed inventory control, ensuring timely restocking of supplies and minimizing waste.
  • Developed efficient workflow processes resulting in faster service during peak hours.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Billing and Titling

Peake BMW
06.2023 - 04.2024
  • Verified and balanced expenses across car deal portfolios.
  • Enter new and pre-owned inventory.
  • Ensured accurate titling of every sold vehicle.
  • Facilitated accurate execution of commission payouts during payroll operations.
  • Prepared weekly AR aging report for review by accounting manager.
  • Worked closely with sales teams to ensure accurate invoicing processes were followed by all departments.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Assisted with month-end closing activities such as preparing journal entries related to cash receipts and collections.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.

Billing Clerk and Inventory Manager

Lamarque Automotive Complex
08.2019 - 05.2023
  • Ensure accuracy in balancing financial details of automotive sales.
  • Handled inventory input for all new and pre-owned items in five stores.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Reviewed customer files to make sure all documentation was complete and accurate.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Developed processes to improve efficiency and accuracy of billing process.
  • Checked figures, postings, and documents for accuracy.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Generated detailed financial reports for management review.
  • Entered information into accounting software systems including CDK, QuickBooks and Excel spreadsheets.
  • Process sales commissions for payroll
  • Assisted with other administrative tasks as assigned.

Office Manager

Big Easy Auto
01.2013 - 01.2015
  • Maintained precise documentation for thorough account reviews.
  • Enter all new vehicles, keep a correct count of inventory, and track all expenses.
  • Ensured accurate tracking of financial records for payables and receivables.
  • Ensured precise financial record-keeping through accurate deposit and reconciliation processes.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed office budget to handle inventory, postage and vendor services.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Monitored inventory levels and placed orders when needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained confidential records relating to personnel matters.
  • Provided administrative support to management team including preparing reports and presentations.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coordinated meetings, conferences, travel arrangements and department activities.

Assistant Service Manager

Northshore Toyota
01.2012 - 01.2013
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created written estimates and obtained customer consent to proceed.
  • Facilitated communication between the service department and other company divisions.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Assigned tasks to technicians based on their skill level and experience.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
  • Analyzed competitive offerings to ensure the service department remained competitive.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Addressed customer questions and concerns regarding products and services.

Sales, Customer Service, Finance Manager

Premier Kia
01.2007 - 01.2012
  • Package all contracts to send to banks, and obtain funding.
  • Process all new car sales in the manufacturer's system, and collect rebates and incentives.
  • Prepare reports to track all new and used vehicle sales.
  • Demo all new vehicles, and personally contact all customers after delivery to ensure an excellent CSI rating.
  • Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
  • Established relationships with banking partners to secure favorable terms on financing arrangements.
  • Promoted finance products to customers and sales force to increase penetration.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Strategized on fund procurement through banks and other financial institutions.
  • Coordinated approval or rejection of lines of credit on vehicle loans.
  • Negotiated terms with banks and other financial institutions to secure financing and optimize terms.

Accounts Payable/Receivable, Warranty Administrator, Advertising

Premier Nissan
01.1999 - 01.2007
  • Managed timely collection processes for internal charge accounts.
  • Handled all payment processing efficiently.
  • Handled submission and coordination of warranty claims to facilitate reimbursement.
  • Handled ongoing maintenance of advertising accounts.
  • Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
  • Resolved discrepancies in warranty coverage for customers.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Organized information by using spreadsheets, databases or word processing applications.

Education

GED - General Studies

Eleanor McMain Magnet
New Orleans, La
01.1999

Skills

  • Proficient in Microsoft Word
  • Advanced Excel Skills
  • Expertise in PowerPoint Presentations
  • Proficient in Reynolds & Reynolds Systems
  • Advanced knowledge of CDK
  • Skilled in Dealertrack DMS
  • Accounts receivable management
  • Dispute resolution
  • Cash application
  • Billing software proficiency
  • Goal oriented
  • Investigation due diligence
  • Billing problem resolution
  • Records management
  • Teamwork orientation
  • Record keeping proficiency
  • Supply ordering
  • Data entry efficiency
  • Legal compliance
  • New hire training
  • Goal-oriented mindset
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities

Certification

CDK Certified

References

Available upon request

Awards

  • Presidential Award (elementary)
  • Honor Roll Student (all schooling)
  • Employee of the Year (5 years)

Timeline

Billing and Titling

Mills Automotive Group
05.2024 - Current

Billing and Titling

Peake BMW
06.2023 - 04.2024

Bartender

B & B Stafftenders
08.2022 - Current

Billing Clerk and Inventory Manager

Lamarque Automotive Complex
08.2019 - 05.2023

Office Manager

Big Easy Auto
01.2013 - 01.2015

Assistant Service Manager

Northshore Toyota
01.2012 - 01.2013

Sales, Customer Service, Finance Manager

Premier Kia
01.2007 - 01.2012

Accounts Payable/Receivable, Warranty Administrator, Advertising

Premier Nissan
01.1999 - 01.2007

GED - General Studies

Eleanor McMain Magnet

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