Molly Houston
Baton Rouge
Summary
Developed skills in managing teams and optimizing guest interaction in high-paced hospitality environments. Transition to a new field, seeking to leverage strength in leadership and customer relations. Focused on creating positive and efficient operational outcomes.
Overview
4
4
years of professional experience
Work History
Hostess Manager/ Server
Superior Grill
Baton Rouge
03.2024 - Current
- Managed high-pressure restaurant operations, ensuring exceptional customer service and a positive, communicative work environment.
- Optimized seating strategies to reduce wait times and increase table turnover while maintaining front-of-house cleanliness and operational efficiency.
- Assisted team members during peak periods, applied guest feedback, streamlined reservation processes, and mentored staff to enhance professional growth and teamwork.
- Enhanced collaboration between servers and management to ensure smooth service delivery.
- Addressed customer complaints and issues promptly to maintain satisfaction.
Babysitter
Many Families
Baton Rouge
01.2023 - Current
- Delivered attentive childcare for kids ages 1-8, ensuring safety and engagement.
- Supervised children during playtime, ensuring safety and engagement.
- Managed behavioral challenges through proactive communication with parents, encouraging active play, and maintaining boundaries.
- Organized educational activities to promote learning and creativity.
- Prepared nutritious snacks and meals according to dietary guidelines.
Sales associate
Blu Spero
Baton Rouge
01.2022 - 05.2023
- Delivered exceptional customer service by building relationships, resolving concerns, and assisting customers with purchases to enhance overall shopping experience.
- Assisted customers in product selection and provided exceptional service.
- Maintained knowledge of current promotions and sales events for customer assistance.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained store appeal through organized displays and handled cash transactions accurately while upholding professionalism in high-pressure situations.
Education
Bachelor of Science - Finance
Louisiana State University Shreveport
Shreveport, LA05-2028
Bachelor of Science - Finance
Louisiana State University
Baton Rouge, LA05-2025
Skills
- Guest relations
- Customer engagement
- Event planning
- Staff training
- Team collaboration
- Attention to detail
- Time management
- Problem-solving
- Conflict resolution
- Adaptability
- Goal-driven
- Reliability
- Professionalism
Affiliations
Volunteer, Baton Rouge Food Bank
Timeline
Hostess Manager/ Server
Superior Grill
03.2024 - Current
Babysitter
Many Families
01.2023 - Current
Sales associate
Blu Spero
01.2022 - 05.2023
Bachelor of Science - Finance
Louisiana State University Shreveport
Bachelor of Science - Finance
Louisiana State University