Monica Dixon
Denham Springs
Summary
Results-driven property management coordinator known for enhancing tenant experiences through effective communication and timely issue resolution. Skilled in coordinating property operations and fostering positive tenant relationships to drive performance.
Overview
10
10
years of professional experience
Work History
Property Management Coordinator
MMM Housing
Baton Rouge, LA
03.2025 - Current
- Coordinated property maintenance requests, ensuring timely responses and resolution of tenant issues.
- Assisted in lease administration, including preparation and distribution of lease agreements.
- Supported tenant relations by addressing inquiries and fostering a positive community environment.
Property Manager
CST Multifamily Group
Baton Rouge, LA
06.2023 - 08.2024
- Managed daily operations of multifamily properties, ensuring tenant satisfaction and property upkeep.
- Conducted regular property inspections, ensuring compliance with safety regulations and company standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Property Manager
Somerset Pacific
Baton Rouge, LA
05.2017 - 06.2023
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Call Center Representative
Agent Solutions
Baton Rouge, LA
08.2016 - 02.2017
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call traffic while maintaining quality standards and response times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
No Degree - Criminal Justice
Everest University
High School Diploma -
St. James High School
St. James, La05-1991
Skills
- Customer service
- Problem-solving abilities
- Customer relations
- Critical thinking
Timeline
Property Management Coordinator
MMM Housing
03.2025 - Current
Property Manager
CST Multifamily Group
06.2023 - 08.2024
Property Manager
Somerset Pacific
05.2017 - 06.2023
Call Center Representative
Agent Solutions
08.2016 - 02.2017
No Degree - Criminal Justice
Everest University
High School Diploma -
St. James High School