Monica Jones
Roanoke
Summary
Results-driven professional with extensive experience in front desk operations and guest services. Proven expertise in problem-solving and customer relationship management enhances guest satisfaction and optimizes operational processes. Dedicated to achieving excellence in all interactions.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hampton Inn Suites
Jennings
11.2025 - Current
- Facilitated guest check-in process at front desk, delivering exceptional hospitality.
- Managed reservations and room assignments efficiently using hotel management software.
- Responded to guest inquiries and resolved issues promptly and professionally.
- Coordinated with housekeeping to ensure timely readiness of rooms for guests.
- Processed payments and handled cash transactions accurately at front desk.
- Provided local information and recommendations to enhance guest experiences.
- Answered phone inquiries and took messages to ensure effective communication.
- Recorded guest comments or complaints, escalating issues to management for resolution.
Housekeeper
Golden Age Nursing Home
Welsh
07.2025 - 10.2025
- Ensured daily cleanliness of resident rooms and common areas to promote a welcoming environment.
- Disinfected surfaces to ensure a safe, healthy environment for residents.
- Managed laundry services by sorting and washing linens to uphold hygiene standards.
- Followed safety protocols while using cleaning chemicals and equipment.
- Reported maintenance issues to facilitate timely repairs in the facility.
- Worked with staff to meet residents' specific housekeeping needs for enhanced comfort.
- Swept, mopped floors, vacuumed carpets, dusted furniture, and wiped down surfaces.
- Used appropriate personal protective equipment when handling hazardous materials.
Advantage Club Supervisor
Coushatta Casino
Kinder
08.2023 - 05.2025
- Supervised daily operations, enhancing guest experiences through attentive service and staff management.
- Trained staff on customer service protocols and casino policies to ensure consistent service delivery.
- Resolved guest complaints professionally and effectively.
- Conducted regular team meetings to improve communication and foster teamwork among staff.
- Implemented process improvements to optimize workflow management.
- Ensured compliance with safety regulations for employees and guests.
- Facilitated communication among staff to keep them informed of organizational changes.
- Monitored employee productivity, providing constructive feedback and coaching.
Education
High School Diploma -
Welsh High School
Welsh, LA05-1992
Skills
- Front desk operations
- Reservation management
- Cash handling software
- Customer service
- Client relationship management
- Hospitality expertise
- Administrative support
- Office management
- Clerical duties
- Attention to detail
- Effective communication
- Listening skills
- Problem-solving skills
- Professional demeanor
Timeline
Front Desk Agent
Hampton Inn Suites
11.2025 - Current
Housekeeper
Golden Age Nursing Home
07.2025 - 10.2025
Advantage Club Supervisor
Coushatta Casino
08.2023 - 05.2025
High School Diploma -
Welsh High School