Monica Mcmillan
Natchitoches
Summary
Driven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Outpatient Medical Centers. Expert in HIPAA compliance and phlebotomy techniques, coupled with a compassionate approach to patient interactions. Achieved a significant reduction in administrative tasks, allowing for more focused patient care. Demonstrates professionalism and adaptability in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Outpatient Medical Centers
05.2008 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Certified Nursing Assistant
Natchitoches Community Care Center
01.2007 - 05.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
Natchitoches Central High School
Natchitoches08.1993
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Clinical Documentation
- Patient-focused care
- Reliable team player
- Compassionate
- Immunization Administration
- Phlebotomy Techniques
- Laboratory Specimen Collection
- Professionalism and Ethics
- Maintaining confidentiality
- Adaptable
Timeline
Medical Assistant
Outpatient Medical Centers
05.2008 - 10.2024
Certified Nursing Assistant
Natchitoches Community Care Center
01.2007 - 05.2008
High School Diploma -
Natchitoches Central High School
Similar Profiles
Christine SchilppChristine Schilpp
Detox Nurse at Kolmac Outpatient Recovery CentersDetox Nurse at Kolmac Outpatient Recovery Centers
Lexi RobertsonLexi Robertson
Registered Sleep Tech at Outpatient Sleep CentersRegistered Sleep Tech at Outpatient Sleep Centers
Jessica MooreJessica Moore
Circulator/PreOp/PACU/Telephonic Registered Nurse at Southwest Endoscopy, USPI Outpatient Surgery CentersCirculator/PreOp/PACU/Telephonic Registered Nurse at Southwest Endoscopy, USPI Outpatient Surgery Centers